Offer summary

Qualifications:

Bachelor’s degree required, 3+ years of client services experience, 2+ years of agency or pharmaceutical advertising experience, 1+ year of oncology/hematology experience.

Key responsibilities:

Oversee successful implementation of client SOWs and manage timelines and budgets

Communicate directly and frequently with clients to build rapport and credibility

Develop budgets and ensure accurate invoicing

Maintain organized project folders and keep internal teams informed of client changes.

Job description

Description

Position at Vaniam Group

Senior Account Executive, Client Services

What You’ll Do

As our Senior Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinating internal and external resources, managing timelines and budgets, and providing day-to-day communication with the clients. Even in hectic circumstances, you must troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized.

A Day in the Life

Deliverables

Understand the therapeutic area of assigned account(s) and competitive environment
Demonstrate significant knowledge of agency procedure, be an advocate for agency process, and contributes to process improvement
Understand a wide range of digital and non-digital project types across Medical Affairs and Commercial functions
Modify core product framework plans to form custom project plans
Demonstrate knowledge of healthcare regulations and client positioning and strategy
Evaluate deliverables against Project Briefs
Contribute thoughtfully to the brand tactical planning
Provide accurate and thorough documentation: status reports, contact report, timelines
Own day-to-day tactics and execution within agency
Develop budgets and ensure invoicing is consistent with agreed-upon terms
Keep accurate record of time spent on client work and manage project burn rate
Assist in project reconciliation and work with accounting to ensure accurate billing

Client Responsibility

Work with client and internal teams to successfully execute scoped tactics
Communicate directly, frequently, and autonomously with client; build rapport and credibility with client based on trust and expert counsel
Serve as the Client Service lead onsite at meetings such as ad boards and congress engagements

Internal Responsibility

Keep internal team informed of changes in client/competitive climate
Synchronize communications between account teams, support teams, vendors, and client
Maintain accurate and organized project folders

Other duties may be assigned to help drive deliverables within this role.

What You Must Have

Candidate must reside within NJ, NY, Delaware, PA, or CT to be eligible for this role

Education and Experience

Bachelor’s degree
3+ years of client services experience
2+ years of agency or pharmaceutical advertising experience (required)
1+ year of oncology/hematology experience

Skills and Competencies

Proficiency with MS Office, Adobe, WebEx (or other similar systems)
Ability to innovate/brainstorm new ideas to solve client challenges
Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
Excellent quantitative and analytical skills and ability to synthesize complex or diverse information
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
Ability to respect and retain confidential client and company information
Ensure the highest standards of quality control of client deliverables
Experience leading execution and developing project plans for digital projects
Understanding of best practices in digital deliverables and familiarity with interactive content formats
Demonstrate understand of pharmaceutical and biotech team structures and how med comms deliverables fit into their strategies

What You Might Have, but Isn’t Required

Experience using cloud-based system servers such as Egnyte
Experience working in a completely virtual environment

Travel Requirements

Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected)

The Team You’ll Work Closest With

You will work closely with your Executive Director as well as your direct team to drive successful client projects.

Why You’ll Love Us

100% remote environment with opportunities for local meetups
Positive, diverse, and supportive culture
Passionate about serving clients focused on cancer and blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) plan and company match
Work-life balance and flexibility

Flexible time off policy for rest and relaxation
Volunteer time off for community involvement

Emphasis on personal wellness

Virtual workout classes
Discounts on tickets, events, hotels, childcare, groceries, etc
Employee assistance programs

Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $90,000 - $105,000. Salary is one component of the total earnings and rewards package offered.

About Us

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds in the oncology and hematology marketplace. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visit  www.VaniamGroup.com

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