Offer summary

Qualifications:

Degree level qualification is required., Advanced proficiency in Dutch or French and English is essential., Strong knowledge of Microsoft tools such as Word, Excel, and PowerPoint is necessary., Excellent customer service and interpersonal skills are important..

Key responsibilities:

Handle service requests related to employee documentation and payroll queries via various communication channels.

Create and manage employee documentation and ensure compliance with legal requirements.

Provide first-level support for HR systems and maintain accurate data entry in SAP / HR Connect.

Run standard and ad hoc reports for HR Operations stakeholders and follow up on open requests.

Job description

Your future role:

Take on a new challenge and apply your HR expertise in a new cutting-edge field. You’ll report to HR Administration Team Leader, and work alongside passionate, motivated and dedicated teammates.

You will be accountable for delivering an outstanding employee and manager experience as part of our HR Operations Centre. Day-to-day, you’ll work closely with teams across the business.

We’ll look to you for:

Handle service requests (e.g. creation of employee documentation, payroll related queries, support in recruiting, etc) via Salesforce portal, email, chatter and/or phone and processing these using the Case Management Tool and/or relevant HR systems;

Create and manage the employee documentation including archiving;

Ensure SAP / HR Connect data entry of organizational management and personal administration;

Be the HR Systems first level support;

Handle payroll and employment related queries;

Ensure compliance with legal requirements for processing requests (e.g. Consent to Use of Data, Security Questions);

Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required;

Keep record of all open requests and regular follow-up until their completion;

Allocate requests with specific process/language/country requirements to the relevant colleagues as appropriate;

Create or request supporting documents required in processing service requests;

Run standard and ad hoc reports on request for customers and other HR Operations stakeholders.

All About You:

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Microsoft tools: Word, Excel, PowerPoint essential;

Excellent customer and interpersonal skills;

Positive and proactive attitude, with resilience under pressure;

Good customer service or HR knowledge;

Language: Dutch or French- Advanced; English – Advanced; Any other language it is a plus;

Education: Degree level qualification.

Required profile