VP, Account Mangement

We’re hiring a Vice President, Account Management! Reporting directly to the Chief Growth Officer, this role is critical to maintaining the operational strength, cohesion, and strategic alignment of our Account Management function. The VP will emphasize internal leadership, process excellence, and cross-functional coordination to ensure we deliver sustained, high-quality service to our partners—especially in the context of value-based care (VBC) models. We're looking for a people-first leader that brings a strong track record of managing teams, aligning internal stakeholders, and driving execution across departments.

What You'll Do:

• Lead, coach, and develop a high-performing Account Management team, fostering a culture of clarity, accountability, and sustainable performance. 
• Serve as a key internal leader, ensuring team members and stakeholders are equipped, supported, and aligned with broader organizational goals. 
• Hold team accountable for executing key workflows and meeting KPIs to support our clients. 
• Drive internal collaboration across operations, clinical, and strategic functions to deliver a seamless and consistent experience to partners. 
• Implement and refine internal operational processes that support scalable partner engagement and execution excellence. 
• Apply knowledge of VBC models to inform team strategy, partner prioritization, and operational metrics. 
• Develop and execute strategies that support profitable contract renewals and partner expansion in alignment with company goals. 
• Champion internal stability and team health during times of change, growth, or restructuring. 
• Monitor and refine internal metrics and feedback systems to continuously improve performance and partner satisfaction. 
• Prepare and present regular reports to executive leadership on account performance, key initiatives, and any client-related issues. 
• Stay up to date with changes in the healthcare landscape, including industry regulations, payer-provider relationships, and emerging trends that could impact the business.

What You'll Need:

• 10+ years of progressive experience in account management, client relations, or partnership management, with at least 5+ years in leadership roles within the healthcare industry, ideally with health plans. 
• Proven track record of building, leading, and developing high-performing teams, with an emphasis on collaboration, coaching, and performance management. 
• Deep understanding of value-based care and its impact on partner delivery models 
• Proven analytical skills to evaluate partner data and identify growth opportunities 
• Operational mindset with a track record of building and improving internal processes. 
• Proven ability to lead through complexity and change while maintaining team cohesion. 
• Excellent verbal and written communication, presentation, and relationship management skills. 
• Ability to work cross-functionally - building internal trust and alignment - in a fast-paced, evolving environment. 
• Must be able to travel up to 25%