AS400 Application Support Engineer

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Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

Please review the following job description:

We are looking for a sharp iSeries/ AS400 developer to join our support team at Truist.  This person will largely be responsible for production support and maintenance of the existing IBMi environment, while also pitching in on modernization/enhancement efforts as needed.

Job Description

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. de

• Perform analysis and configure solutions using tools specific to the project or the area.
• Participate in the troubleshooting, analysis, maintenance, and support of highly complex solutions in adherence to company standards
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Maintain security controls and monitoring in support of company standards.
• Solve complex technical and operational problems.
• Act as a resource for teammates with less experience
• May oversee the work of a small team
• Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support teammates.

QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree and four to seven years of experience or equivalent education and software engineering training or experience
2. In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
3. Understanding of key business processes and competitive strategies related to the IT function
4. Ability to plan and manage projects and solve complex problems by applying best practices
5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience developing/supporting software solutions on the IBM platform (Formerly AS/400, iSeries, System i)
• Proficiency in IBM I-Series (AS/400) technologies – Language (RPG400, RPGLE, SQLRPGLE, COBOL400, COBOL ILE) , CLLE, Database/Display/Subfile concepts, DB2/400, SQL/400, Oracle
• Expertise in Production support environment by monitoring/executing batch jobs, handle critical situations and resolution of tickets raised by business users
• Document code changes, configuration changes, incident tickets and fixes
• Strong Technical/Analytical and Problem-solving skills
• Ability to troubleshoot, research, and resolve defects found in system software

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)     
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding 
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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