Offer summary

Qualifications:

Fluency in both Spanish and English is required., Strong organizational skills and ability to multitask in a fast-paced legal environment., Excellent customer service skills with a client-first approach., Basic proficiency with Microsoft Office Suite and familiarity with legal software is preferred..

Key responsibilities:

Provide client support via phone and email regarding case progression and inquiries.

Assist in processing case-related documentation based on client interactions.

Utilize legal case management software to update and track case progress.

Coordinate with attorneys and other legal staff to ensure seamless case handling.

Job description

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CPT-8384 Bilingual Legal Assistant VA

REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior-Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: 9am to 6pm
SHIFT DAYS: Monday to Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English AND Spanish
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A

We are a New York-based law firm specializing in representing injured and disabled workers to ensure they receive the benefits they are entitled to. We are seeking a dedicated and organized bilingual legal assistant to join our team. The ideal candidate is highly trainable, possesses strong communication skills, and thrives in a fast-paced, client-facing role.

RESPONSIBILITIES:

Provide client support via phone and email, addressing inquiries regarding case progression, medical treatment, income benefits, and upcoming court hearings.
Assist in processing case-related documentation based on client interactions.
Maintain organization and manage multiple tasks effectively in a remote work environment.
Utilize legal case management software to update and track case progress.
Coordinate with attorneys and other legal staff to ensure seamless case handling.
Demonstrate empathy and professionalism while assisting injured workers and clients in distress.

QUALIFICATIONS:

Fluency in both Spanish and English (written and spoken) is required.
Strong organizational skills and ability to multitask in a fast-paced legal environment.
Excellent customer service skills with a client-first approach.
Ability to work independently and remain focused in a remote setting.
Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with legal software (training provided).
Prior experience in customer service or administrative support is preferred but not required.
Knowledge of legal case management software such as Smart Advocate and Case Status (training provided if necessary).
Experience in a legal or client service role is a plus.

APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED: CRM experience, MS Office

CLIENT INDUSTRY: Legal/Law Industry