Offer summary

Qualifications:

Experience in scheduling and staffing coordination, preferably in a healthcare setting., Strong communication skills for effective interaction with caregivers and leadership., Familiarity with recruitment processes and onboarding procedures., Proficient in using scheduling software and maintaining accurate documentation..

Key responsibilities:

Coordinate caregiver schedules to ensure client needs are met.

Monitor attendance and manage time records according to agency protocols.

Assist in recruitment by sourcing candidates and conducting initial screenings.

Ensure accurate communication and documentation related to client care and staffing.

Job description

This is a remote position.

Departments: Operations & Human Resources

Reports To: CARE Team Lead

Position Overview:

The Virtual CARE Coordinator plays a vital support role at the Bay Area by managing caregiver schedules, assisting with recruitment, and facilitating initial client onboarding. This remote position works closely with HR, Operations, and CARE leadership to ensure seamless staffing, accurate documentation, and effective communication across teams.

Key Responsibilities

Scheduling & Staffing

Coordinate initial and ongoing caregiver schedules, ensuring coverage aligns with client needs.
Proactively manage callouts and shift changes using scheduling software.
Clearly communicate schedules and updates to caregivers and leadership.

Time & Attendance

Monitor caregiver attendance and update time records according to agency protocols.
Track and report issues such as tardiness, callouts, and shift refusals to the CARE team.

CARE Plan Oversight

Review and follow up on daily CARE logs to ensure completion of assigned tasks.
Update care plans for routine changes; escalate complex updates as needed.
Report any changes in client condition promptly to the appropriate team members.

Recruitment & Onboarding Support

Source candidates through established platforms and protocols.
Manage job postings, conduct initial phone screenings, and coordinate interviews.
Complete reference checks and support the onboarding process in collaboration with HR.

Client Onboarding & Invoicing

Review client schedules for accuracy and assist in preparing weekly invoices.
Finalize CARE logs for billing purposes.

Communication, Documentation & Incident Management

Ensure timely, accurate communication across teams and with clients.
Maintain up-to-date records related to scheduling, staffing, and client care.
Promptly flag incidents, submit required documentation, and follow established escalation protocols.

Independent Contractor Perks