ServiceNow IT Consultant

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

​

 

 

POSITION SPECIFICS​

Join our dynamic team as a ServiceNow IT Consultant, where your technical expertise will help shape and optimize enterprise workflows. In this key role, you will be responsible for the administration, configuration, and development of the ServiceNow platform, enabling enhanced productivity and delivering impactful solutions across the organization.

We're seeking a motivated individual eager to grow their ServiceNow skillset through ongoing learning, training, and hands-on experience.

LOCATION AND SCHEDULE

• This position is fully remote and open to candidates located within the United States.

• Standard working hours align with the Eastern Time Zone.

KEY RESPONSIBILITIES

ServiceNow Administration & Configuration

• Administer and maintain the overall health and performance of the ServiceNow platform.

• Manage user access, permissions, and system configurations.

• Design and customize workflows to align with business processes.

• Troubleshoot and resolve user-reported issues efficiently.

ServiceNow Development

• Create and test ServiceNow forms, catalog items, and record producers.

• Develop custom UI policies, client scripts, and flows to support service catalog functionality.

• Enhance and update existing workflows, forms, and automation features.

• Write scripts to automate routine tasks and streamline operations.

Cross-Functional Coordination & Communication

• Collaborate with internal stakeholders and external vendors to understand needs and deliver effective solutions.

• Gather and document requirements for enhancement requests.

• Evaluate proposed changes and provide expert recommendations.

• Ensure clear communication of technical findings and project updates to both technical and non-technical audiences.

REQUIRED EXPERIENCE

• Knowledge of ServiceNow core platform functionality

• Experience using Flow Designer and Workflow Editor

PREFERRED EXPERIENCE

• ServiceNow Administration experience

• ServiceNow CSA Certification

• ServiceNow Forms/Catalog Item development experience

• JavaScript proficiency

 

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree
6+ years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications:
None

 

​

 

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

 

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

 

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $76,700.00 - $115,100.00.

 

Salary Structure - Information on Penn State's salary structure

 

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

 

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Copyright Information

Hotlines