Offer summary

Qualifications:

Previous customer service or call center experience preferred., Strong verbal communication and active listening skills are essential., Ability to follow scripts and structured processes is required., Basic computer and data entry skills are necessary..

Key responsibilities:

Answer incoming calls from customers regarding outstanding balances or account inquiries.

Follow pre-written scripts accurately during customer interactions.

Gather and confirm required information from customers as instructed.

Log call details accurately into the internal system.

As a business owner, there comes a time when you’re faced with a chicken or egg situation.Your business is growing fast, so your need for talent is increasing. But finding, training, and managing new people requires time.Time you don’t have, because you’re busy with the onslaught of new work.So you try to hire more but your team can’t find people you need fast enough.Worst of all… you’ve tried delegating & even outsourcing before and it didn’t work. It’s hard to find people to mesh with your team, and it’s even harder to manage them remotely.As an outsourcing company, our goal isn’t just to find you workers. We’ll find you that perfect match.Because unlike other outsourcing companies, Recruitment is in our DNA. With a combined 47 years of experience recruiting for finance, tech, marketing, SaaS, & the healthcare sector, EasyOutsource partners with fast-growing companies to provide diverse, & top-notch talent not just in North America but worldwide.Our easy Triple-C formula of Caliber talent, Client-focused approach, & Cost-effective service solves the hassle of finding talented remote workers.So if you want to> Hire at scale, while keeping costs low> Find specialized skills too expensive in your area> Stay innovative with a diverse team> Find remote workers sans the challenges of managing themApply for a consultation with one of our talent experts:https://www.easy-outsource.com/Let’s see if we’re a good fit. We’ll ask questions about your business — your goals, challenges, & hiring requirements.Our experts will explain our criteria in matching offshore talent with different businesses, & answer questions you may have. The goal is to understand your goals and management style to see if we can collaborate.After that, they’ll go back to our team with your requested talent profile so we can start sourcing a candidate.If you’re ready for new team members at half the cost (& headaches), let’s talk https://www.easy-outsource.com/

Job description

This is a remote position.

Job Summary:

We are seeking a dependable and professional Collections Agent to join our team. The primary responsibility of this role is to handle incoming calls from customers, follow a provided script to gather key information or provide guidance, and seamlessly transfer the call to the internal collections team for resolution. This role is ideal for individuals with strong communication skills and a customer-focused approach.

Key Responsibilities:

Answer incoming calls from customers regarding outstanding balances or account inquiries.
Follow pre-written scripts accurately and professionally during every customer interaction.
Gather and confirm required information from the customer as instructed in the script.
Transfer the call to the appropriate internal team to complete the collection process.
Maintain a positive and professional tone with all callers.
Log call details accurately into the internal system.
Adhere to all company policies, compliance guidelines, and confidentiality standards.

Requirements

Previous customer service or call center experience is preferred but not required.
Strong verbal communication and active listening skills.
Neutral Accent/American Accent
Comfortable following scripts and structured processes.
Ability to stay calm and professional under pressure.
Basic computer and data entry skills.