QAD Technical Consultant

Strategic Information Group is the premier supplier of Enterprise Software Solutions (ERP, QMS, & CRM) and related consulting services in North America and Europe. Our customers are leading manufacturers who are looking for industry experience, best practices, and proven methodologies to guide them to successful implementations. We are passionate about what we do, and our customers range from start-ups to multinational manufacturers. 

Senior Technical Consultant – Tier 2 

Position Type: Full-Time 

Pay Range:  85,000 - 125,000 OTE

Location: Remote – US

What you will be doing:  

The Senior Technical Consultant – Tier 2 will work remotely with the Managed Services team (SIGSERV), supporting global clients running QAD and Progress databases across various platforms. This role requires advanced expertise in QAD administration, Progress Database administration, Linux systems administration, and client-facing support services. The candidate must possess strong troubleshooting skills, demonstrate professionalism, and independently manage complex issues while adhering to Company values throughout. This position demands functional and technical excellence, customer focus, and a strong ability to independently manage and solve complex issues in a high-pressure environment. It offers a unique opportunity to work with a global team and contribute to mission-critical projects. 

• QAD Support Across Versions
  • Provide advanced support for all QAD versions, including troubleshooting, maintenance, performance tuning, and process improvement.
  • Meet and exceed SLAs for response and resolution times.
• QAD Application/Functional Support
  • Provide application and functional support for QAD modules, ensuring efficient configuration, troubleshooting, and process optimization in alignment with client needs and business operations.
• Progress Database Administration (DBA)
  • Proactively and reactively manage Progress databases, ensuring high availability, optimal performance, and minimal disruptions.
• Progress Application Server Support and Troubleshooting
  • Troubleshoot and resolve advanced issues with Progress application servers, minimizing downtime and ensuring smooth operations.
• Tomcat Administration
  • Perform advanced Tomcat administration tasks, including upgrades, patching, and performance monitoring.
• Linux Administration (QAD-related)
  • Oversee advanced Linux system administration tasks, including scripting, tuning, troubleshooting, and managing peripherals such as printers and email servers.
• Virtualization, Backups, Disaster Recovery, and Security
  • Ensure environment security and availability through effective virtualization, backups, disaster recovery testing, and adherence to security protocols.
• Networking in a Linux Environment
  • Manage and troubleshoot complex networking configurations in Linux environments to prevent service disruptions.
• QAD Installation and Configuration
  • Install and configure QAD systems, ensuring setups meet client requirements and industry best practices.
• Troubleshooting with Client Stakeholders
  • Collaborate directly with client stakeholders during live troubleshooting to resolve critical issues effectively.
• Customer Support Excellence
  • Deliver outstanding customer support through clear, timely communication and swift resolution of technical issues.
• Time Management in a Fast-paced Environment
  • Prioritize multiple high-priority tasks effectively in a dynamic work environment.
• Independent Problem-solving and Process Improvement
  • Develop innovative solutions to technical challenges and enhance processes by updating documentation and sharing knowledge.
• Compliance and Controlled Environment Management
  • Maintain compliance within environments audited annually under SOC 1 Type 2, SOX, FDA, or other regulatory standards.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Minimum Qualifications: 

• College/University degree or the equivalent combination of education and related experience (10+ years)
• 10+ years of hands-on experience in a support or customer service role.
• Demonstrated ability to communicate effectively with clients across technical and executive levels.
• Intermediate knowledge of IT Service Management, Linux administration, Progress administration, QAD systems, AND QAD ERP Functionality.
• Experience in a collaborative team environment.
• Experience with ITSM tools (examples, ConnectWise, ServiceNow, Jira, monitoring).
• Experience with ERP application administration and support is a plus.
• ITIL Foundations/Strategic Leader, ITSM Training certification - Preferred but not required
• Network and Security administration Training – Preferred but not required
• QAD and/or Progress Database Administration Certification - Preferred but not required
• Familiarity with diagnostic programs and troubleshooting methodologies.
• Familiarity with process adherence, documentation skills, escalation awareness

Skills: 

• Ability to work independently while managing workloads and meeting deadlines.
• Strong customer service and communication abilities (written and verbal).
• Strong organizational skills, with the ability to manage multiple tasks simultaneously.
• Flexible, adaptive mindset with a proactive approach to problem-solving.
• Excellent time management and prioritization skills.
• Ability to handle live troubleshooting in high-stress environments.
• Expertise in virtualization, disaster recovery, and security

What We Offer:  

• 401(k) & Company Match
• Dental, Vision and Medical Insurance
• Employee assistance program & Supplemental Pet Insurance
• Company Paid Life and AD&D
• Voluntary supplemental Life and AD&D insurance
• Paid holidays
• Paid time off
• Travel Aid / Global Care for peace of mind when traveling.

Physical Environment: 

• Ability to focus on computer screens for extensive periods of time. 
• The employee is occasionally required to stand and reach.
• The employee may occasionally lift and/or move up to 25 pounds.

Work Environment: 

This is a full-time position. Hours of work are Monday through Friday, Regular Business hours, with some afterhours work as business needs require. 

Travel: 

Little to no travel is expected for this position.  

How to Apply:  

If you are passionate about payroll and benefits administration and want to be part of a global team, we encourage you to apply today! Please submit your resume. 

This is a full-time employment position. Candidates should be eligible to work for any employer in the US.

Strategic Information Group is an equal opportunity employer. Strategic Information Group does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law