Offer summary

Qualifications:

Proven experience in customer service or operations support roles., Strong analytical skills to interpret customer feedback and data., Excellent communication and interpersonal skills., Ability to lead and motivate a team effectively..

Key responsibilities:

Lead the customer experience team to enhance the shopping experience.

Gather and analyze customer feedback to inform business decisions.

Collaborate with other departments to implement customer-centric strategies.

Ensure the team meets performance metrics and delivers exceptional service.

Job description

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Customer Care @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Customer Experience Team Leader, a position focused on our Apparel store to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights ( Voice of the Customers ).

Required profile