Learning Experience Designer - Global Professional Services

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Global Professional Services Talent Development is seeking an experienced learning development professional to assist our team in designing, developing, and implementing learning experiences and programs for a variety of practice areas that enable our employees to grow, develop, and contribute to company growth. 

This role is responsible for ensuring the successful design and delivery of learning experiences for Global Professional Services, and supporting initiatives related to talent development and thought leadership content. A trusted advisor to the business, the Learning Experience Designer draws on deep program design/facilitation skills and solid business acumen to develop innovative learning and development experiences that produce measurable impact and support the talent pipeline of a fast-paced, high-growth company. 

Communication and organizational skills are core to this role. Success in this role will involve partnering closely with subject matter experts, project managers, and other stakeholders to define learning objectives and create impactful learning experiences.

 

Responsibilities:

• Consult with business stakeholders to understand and address their development needs, and ensure alignment on strategy and content

• Conduct needs assessments to determine training requirements and learning objectives

• Design and develop instructional materials such as e-learning modules, instructor-led training, job aids, and performance support tools

• Use instructional design methodologies and techniques to create engaging and effective training

• Collaborate with subject matter experts to ensure the accuracy and relevance of training content

• Identify with stakeholders the expected impact and measurement process 

• Drive continuous improvement, innovation, accountability, and sustainment of content and experiences

• Develop and maintain learning assets, curriculum, and various talent development best practices that align with organizational goals and values

• Mentor and coach colleagues and emerging designers and work closely with the creative team

• Manages multi-stakeholder projects as needed, including managing priorities, and delivering results

• Staying current with new developments in instructional design, technology, and industry trends and practically applying those learnings into deliverables

Preferred Qualifications and Skills:

• 2 years of progressive Learning/OD/Leadership experience within large organizations 

• 5 years experience designing development programs and courses in multiple modalities, including high-touch face-to-face and live online using a variety of technologies

• Deep knowledge of leadership and organization development, change theories, learning models and best practices, instructional design strategies, and learning assessment - and a natural curiosity for leveraging leading-edge practices

• Proficiency in thriving within a dynamic, high-output, and occasionally ambiguous high-performance setting

• Ability to establish strong presence with stakeholders is desirable at all levels

• Broad organization leadership development and coaching experience are desirable

• Strong communication, influencing, and stakeholder management skills

• Exceptional proficiency in written and verbal communication, including presentation and interpersonal skills
  
  Please note this is a Remote - United States based role and you are able to work from anywhere in the United States.

 

Leadership Characteristics:

• INNOVATION - Develops creative approaches that drive results

• INTEGRATION - Makes decisions that takes into account the whole picture of Salesforce and broader industry

• MANAGING AMBIGUITY - Produces high-quality work even with incomplete information

• DRIVE RESULTS - Drives results even under tough circumstances

• RESOURCEFULNESS - Finds creative solutions to roadblocks

• COLLABORATION - Builds and leverages strong working relationships across all of Salesforce

• DEVELOPMENT - Invests in own development and looks for opportunities to develop and coach others

• GROWTH MINDSET - Approaches obstacles as an opportunity to develop and learn

• IMPACT - Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $127,200 to $174,900.

For Illinois based roles, the base salary hiring range for this position is $115,600 to $159,000.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.