Product Design Director

Who Are We?

We’re more than just a company; we’re a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen.

Remote - NewYork.

Mission and Goals

We are looking for a Product Design Director to drive the design direction across Gen's products, with a key focus on the LifeLock and Norton Money experiences. This role addresses an important design leadership gap, ensuring a cohesive, strategic, and customer-focused approach to product design. The Product Design Director will provide the oversight necessary to align cross-functional teams, define a clear experience strategy, and elevate the quality and consistency of our products. This role is vital not only to improving user satisfaction and trust but also to accelerating execution, strengthening our brand, and supporting long-term business growth.

• Short-term goals: Improve user acquisition, drive design strategies that optimize customer engagement, and enhance product design.
• Long-term goals: Lead a design team that contributes to sustainable business growth through continuous design innovation, customer-focused strategies, and strong collaboration.

Objectives

• Lead a global team of designers to drive key business metrics such as user engagement, conversions, and customer satisfaction across Gen’s product portfolio.
• Develop and execute A/B or multivariate tests, analyze results, and provide actionable suggestions based on data.
• Partner with product marketing, sales, and other teams to define optimal information architecture and create user journeys that drive user acquisition.
• Collaborate with cross-functional teams to understand customer needs and behaviors, identifying opportunities for growth through data-driven design solutions.
• Provide strategic direction based on experimentation and data insights, influencing decisions across all aspects of product design.
• Create, track, and report on key performance indicators (KPIs) to leadership, offering insights into the drivers of growth and areas of improvement.

Competencies

• Experience: 10+ years in product design, with a focus on design leadership within tech, product-driven companies.
• Design Portfolio: Strong portfolio demonstrating successful design work that has led to measurable outcomes, including experiments and A/B testing results.
• Strategic Thinking: Proven ability to make data-driven decisions, with a focus on aligning design work with business goals.
• UX/UI Knowledge: Extensive experience in design optimization, user research, and UX/UI principles.
• Attention to Detail: Expertise in design fundamentals such as typography, layout, balance, and proportion, with a meticulous approach to work.
• Collaboration: Excellent communication skills with the ability to collaborate effectively across teams, especially in a cross-functional environment.
• Tools Knowledge: Experience with AEM is a plus.

Benefits

At Gen Digital, we are committed to supporting our employees' well-being and professional growth. Our comprehensive benefits package for U.S. team members includes:

• Health & Wellness – Access to medical, dental, and vision insurance plans.
• Financial Security – 401(k) retirement plan participation plus opportunities to invest through our Employee Stock Purchase Plan (ESPP).
• Work-Life Balance – Generous paid time off (PTO), company holidays.
• Professional Development – Annual education reimbursement for job-related courses.
• Wellness Reimbursement –to cover fitness-related expenses.
• Additional Perks – Access to commuter spending accounts, legal assistance plans, family support services, and exclusive employee discounts.

#LI-DNI 

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.