Offer summary

Qualifications:

Must have insurance experience, with commercial experience strongly preferred., Ability to design and implement training programs for SIU investigators., Strong organizational and priority-setting skills, with the ability to multi-task., Excellent communication skills, both verbal and written, to interact professionally with students and management..

Key responsibilities:

Conduct new hire and ongoing training for SIU investigators and report compliance to management.

Act as an informal supervisor during training sessions and provide counseling on performance issues.

Investigate and audit case reports, maintaining oversight of associates' progress during training.

Assist in the development and evaluation of SIU training programs, reporting findings to management.

Job description

Under general supervision, CONDUCTS new hire and continuing fraud/investigative instruction for a planning center.

Essential Functions:

1. TEACHES and COORDINATES SIU investigator training programs within the planning center and reports compliance to CHO SIU.

2. ACTS as informal supervisor for associates during in-class training and transition orientation.

3. INSTRUCTS students on effective and necessary customer service skills, COUNSELS associates on behavioral and performance problems, and RECOMMENDS disciplinary action when necessary.

4. INVESTIGATES, COMPLETES, and AUDITS case reports.

5. MAINTAINS and REVIEWS SIU associates’ progress while in training and while on orientation. RECOMMENDS continued employment or additional training of students to SIU management.

6. ASSISTS in the development and design of the SIU training programs. MONITORS, REVIEWS, and EVALUATES their effectiveness. REPORTS recommendations and results to SIU management.

7. PERFORMS audits of SIU investigations to identify gaps in technical knowledge and trains current SIU associates to improve technical expertise.

8. ADHERES to the Code of Conduct, company policies, and operating principles.

9. MEETS attendance standard at business location to perform necessary job functions and to facilitate interaction with management and co-workers.

10. MEETS the requirements specified below.

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, speaking, sitting and/or standing for extended periods of time
• Must be able to speak in a professional manner by telephone
• Must be able to attain and maintain the required licenses issued by the insurance departments of various states
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information
• Must be able to work varying schedules to meet staffing
• Must be able to travel up to 25% of the time

Must have insurance experience
Commercial experience strongly preferred
Must be able to design training programs and roll it out to GEICO's Learning Team

Annual Salary

$82,000.00 - $129,150.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Required profile