Offer summary

Qualifications:

Bachelor’s Degree in Social Work, Human Services Administration, or Non-profit Management, or equivalent experience required., Minimum of four years in program design, curriculum development, or social service delivery experience required., Experience with SDoH programs and supervisory or leadership roles preferred., Strong proficiency in Microsoft Office and excellent communication skills are essential..

Key responsibilities:

Oversee scheduling, attendance, and performance of team members to maximize effectiveness.

Ensure implementation of Strategic Partnerships elements and gather business intelligence on SDoH topics.

Conduct needs assessments and drive training strategies in collaboration with internal teams.

Cultivate partnerships and coordinate services with community leaders to enhance resource utilization.

Job description

Job Summary:

The Team Lead, Strategic Partnerships is responsible to monitor work allocation to maximize output and effectiveness of staff.

Essential Functions:

Provide daily oversight of scheduling and attendance for team
Oversee the delivery of the Strategic Partnerships by direct reports that are assigned
Ensure that all elements of the Strategic Partnerships (assessments, surveys, member engagement, and data tracking) are implemented effectively and that the elements remain responsive to the member’s needs
Responsible for gathering business intelligence and managing research and analysis on a variety of social determinant of health (SDoH) related topics, including but not limited to, food, education, workforce development, health equity, and specialized populations
Understand the correlation between SDoH and Stars, HEDIS, and NCQA measures to develop interventions and solutions for improved member outcomes
In collaboration with CareSource University and internal teams, drive Population Health-wide training strategy through identification, growth, and tracking mechanisms
Conducts needs assessments to identify technical solutions that address market-specific knowledge, skill, or other gaps for member population(s) and programs
Establish Best Practices to maximize positive, consistent consumer engagement and experience
Collaborate, plan and design Population Health training to improve staff awareness, understanding, and engagement
Work with data analytics and research team on SDoH pilot development and deployment
Cultivate state and community partnerships to improve our research and ability to model industry Best Practices
Arrange and coordinate services with community leaders; partner to maximize utilization of available resources and support groups
Monitor performance of staff members through ongoing audit process
Provide ongoing training, mentoring, coaching and disciplinary action as needed; conduct regularly scheduled one-on-one meetings with all team members
Coordinate team-specific orientation and training
Monitor the accuracy and timeliness of documentation entered by direct reports (contacts, events, partner & member outreach, case notes, etc) in electronic record according to established guidelines
Mentor and precept new staff; provide on-going training, coaching and disciplinary action as needed
Network with other departments to gather and/or share information
Perform other job-related instructions as requested

Education and Experience:

Bachelor’s Degree in Social Work, Human Services Administration, Non-profit Management or equivalent years of relevant work experience is required
A minimum of four (4) years of program design, curriculum development and/or professional development training, social service delivery experience is required
Experience creating, developing, and implementing SDoH programs is preferred
Supervisory or Leadership experience is preferred

Competencies, Knowledge and Skills:

Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel skills
Ability to operate smart phone, iPad, or other mobile communication devices to ensure productivity and ability to perform essential functions
Strong collaborative skills, working with cross-functional stakeholders and external partners including state agencies, elected officials, community partners and business leaders
Proven track record of leading teams focused on the consumer / member experience that demonstrated empathy and compassion and tracked results
Experience with public/private partnerships
Excellent written and verbal communication skills
Critical listening and thinking skills
Decision making and problem-solving skills
Strong organizational and time management skills
Proven track record in driving continuous improvement efforts to improve member experience and tracked
Commitment to the mission and values of the CareSource Family of Companies results

Licensure and Certification:

Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in this position, employment in this position will be terminated
Employment in this position is conditional pending successful clearance of a criminal background check. If the criminal background results are unacceptable, the offer will be withdrawn or, if you have started in this position, your employment in this position will be terminated
To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions:

May be required to travel. A valid driver’s license, car, and insurance are necessary for work related travel
Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource’s resources

Compensation Range:

$61,500.00 - $98,400.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies