Client Services Coordinator

Are you a dynamic, bilingual leader with a passion for marketing, data, and team collaboration? Are you excited about helping a mission-driven law firm grow while providing top-tier client service? 

Help us to drive growth, lead with purpose, and empower immigrant communities!

Rebecca Kitson Law is looking for a bilingual Client Services Coordinator to oversee a small remote team and coordinate our sales, marketing, and team strategies with excellence and heart.

This is your chance to make a measurable impact—not just on a business, but on the lives of immigrant families navigating complex systems in pursuit of a better future.

What You’ll Do

• Lead and support a remote team of up to 6 professionals in customer service, outreach, and client retention.
• Oversee sales and conversion pipelines, utilizing CRM tools such as Lawmatics, Monday.com, and Docketwise to drive client engagement and follow-through.
• Analyze conversion data, identify trends, and adjust strategies to improve lead capture and sales performance.
• Develop and execute marketing campaigns across digital and referral platforms that align with our firm’s mission and brand.
• Collaborate across departments to ensure a seamless, client-centered experience that reflects our values.
• Track performance metrics and report regularly to firm leadership on client journey insights, marketing ROI, and team KPIs.
• Innovate and optimize: We're looking for someone who understands what works and isn’t afraid to try something new.
• Developing incentives: collaborate with management to help develop incentives for sales agents based on metrics.

What We’re Looking For

• Fluency in English and Spanish required. 
• Windows computer required.
• Customer service experienced and demonstrated excellence required. 
• Proven track record required in marketing and sales. 
• Demonstrated experience with leading remote teams effectively.
• Experience with U.S. immigration laws/law firms— strongly preferred
• Proficiency with Lawmatics, Docketwise, Monday.com, and Microsoft Office Suite —  strongly preferred 

What You’ll Find Here

• A supportive, mission-driven team passionate about helping others.
• An environment that values autonomy, impact, and compassion.
• Opportunities for professional growth, leadership, and collaboration.

Compensation & Time Off

• Base compensation plus performance-based bonuses tied to conversion and growth targets
• Generous flexibility in time off and time off bonuses 

To Apply

Please include a cover letter selling us on how you meet the What We're Looking For points listed above and why you're passionate about our mission. Finalists may be asked to complete a brief strategy prompt.

About Rebecca Kitson Law

Rebecca Kitson Law is a family-first immigration law firm helping clients navigate the U.S. immigration process with dignity, transparency, and care. We focus on family-based and humanitarian immigration cases and strive to be a source of safety and hope for our clients—and a place of purpose and support for our team.

We are committed to building a team that reflects the diverse communities we serve. Lived experience as an immigrant, first-generation American, or member of a minority group (including LGBTQ+) is highly valued. We strongly encourage individuals from underrepresented backgrounds to apply.

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