Resource Coordinator

Overview

Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline offering personalized guidance from expert Care Coaches, cutting-edge digital tools, and access to an integrated care provider support network and community, tailored to meet the diverse needs of individuals and families at every stage of life.

Operating remotely across the United States, we embrace a virtual work culture that champions collaboration, flexibility, and inclusivity.

Our Impact

At Cariloop, we believe the unbiased, inclusive, and empathetic way we strive to serve caregivers is a reflection of how we serve our employees. You'll have the opportunity to make a genuine difference in the lives of millions of caregivers while enjoying the autonomy and flexibility of remote work. As a member of our team, you'll contribute to a movement to redefine the standard for caregiver support, shaping a future where caregivers feel supported, empowered, and recognized for their invaluable role.

As a Public Benefit Corporation and a Certified B Corp, we are constantly striving to use our business and platform as a force for good, being especially mindful of how we create a profitable, sustainable enterprise while supporting all of our stakeholders and giving back to our communities.

We believe deeply that the way we care for others should be a reflection of the way we care for our team. We seek to foster a culture of care that sees people for who they are and celebrates the core values they hold dear. When we care for our Loopers, our Loopers can focus on caring deeply for the caregivers, families, and communities we serve.

Join us in our mission to create positive change, and together, let's forge a path toward a more caring and connected world.

Career Opportunity

We are currently seeking qualified individuals to join our Care team as a Resource Coordinator! This position plays a vital role in supporting the needs of our diverse member base across pediatric and adult audiences. 

As a Resource Coordinator, you will collect, synthesize, coordinate, and provide detailed and accurate resources or information, enabling our members to make informed care decisions for themselves or their loved ones. In this role, you will engage with various external stakeholders, such as healthcare professionals, dependent care providers, and community resource advocates, while working collaboratively with your team to provide seamless support delivery to our caregiving members.

This is a great opportunity for someone with a background in case management, social services or the medical/health and human services field. If you enjoy collaboration and are passionate and comfortable helping others, we encourage you to apply! 

Your Role 

• Manage an interdisciplinary caseload working across service lines for pediatric, adult, and education members.  

• Process, vet, and fulfill requests, ensuring members have access to trusted, high-quality resources. 

• Conduct phone interviews with relevant external parties to gather information or resources based on member needs.

• Conduct web research to identify and collect community resources, information and availability of professional care services, and similar healthcare provider information.

• Contact dependent care providers to inquire about availability, prices, and other necessary details.

• Verify state licensing requirements.

• Synthesize research and information collected to process requests within designated turnaround times.

• Collaborate and actively support other resource coordinators or care team members to ensure seamless service delivery.

•  Perform other administrative duties as assigned. 

Qualifications

• Must be at least 18 years of age and have a High School Diploma or equivalent. 

• Undergraduate education or completion of a health professional certification program is desired.

• 5 years of experience working in case management, social services or the medical/healthcare field role.

• Adept at working with computer systems and communication applications, such as a Mac computer system Google Suite or  Slack, and comfortable providing customer service support over the phone. 

• Ability to multi-task to accomplish workload efficiently.

• Ability to work from home with dedicated space for phone call communication.

• Bilingual proficiency strongly preferred

Attributes

• Compassion and Empathy - You have a genuine desire to help others.

• Resourcefulness - You are comfortable using technology to research and provide accurate information for services and support.

• Cultural Awareness - You are sensitive to and have respect for diverse cultures, backgrounds, and beliefs without sacrificing quality of service.

• Team Orientation - You effectively work with interdisciplinary teams and embrace knowledge sharing, collaboration, and working towards a common goal.

Benefits and Perks
At Cariloop, our commitment to supporting caregivers, families, and each other extends to every aspect of our organization, including our benefit offerings. Designed to address the holistic needs of our Loopers, our comprehensive program encompasses employee health, financial stability, and overall wellness. By prioritizing the well-being of our Loopers, we not only fulfill our mission but also foster a culture of empathy, collaboration, and support that extends beyond the workplace. Our comprehensive benefits package offers:

• Comprehensive medical, dental, and vision insurance coverage

• Employer contributions to 401k retirement plans and Health Savings Accounts (HSA), empower you to build a secure financial future while taking care of your present needs.

• Company-sponsored life, short-term, and long-term disability insurance, providing peace of mind in both anticipated and unforeseen life events

• Access to Cariloop's member portal and services for both you and your family, offering a wealth of resources and support in navigating your caregiving journey

• Annual stipends through our partner UrbanSitter, providing access to trusted care for your entire household, spanning childcare, tutoring, pet sitting, housekeeping, and senior care services

• Open time-away policy and 14 paid company holidays yearly, promoting self-care and work-life balance, reflecting our commitment to Loopers’ well-being

• Quarterly mental health days where all Loopers are encouraged to disconnect and recharge for the day

• Paid volunteer time away, allowing all Loopers to make a positive impact in our communities

• Fully paid caregiver leave for all Loopers, reflecting our commitment to supporting caregivers within our own company

• And more!
  
  

Please contact the People team at people@cariloop.com if you would like to request reasonable accommodation during the application or interviewing process.  

Cariloop participates in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

In alignment with our core values, Cariloop provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To learn more about how Cariloop creates an environment where people can be their true, authentic selves, click here.