Offer summary

Qualifications:

2+ years managing customer or paid media accounts (agency or platform-side), Proficiency with Meta/Facebook Ads and at least one of Google Ads, TikTok Ads, or Snapchat Ads, Excellent command of ClickUp, Airtable, CRMs, and messaging platforms, Strong communication skills and a startup mindset..

Key responsibilities:

Manage 40-60 Tier 24 accounts from onboarding through retention and upsell

Track leading indicators to prevent churn and forecast risks

Launch upsells and platform expansions to drive revenue growth

Maintain proactive communication with clients and resolve escalations quickly.

Job description

About us

Ronin Global isn't your average ad-tech company. We're the backbone behind performance marketers who refuse to settle. From unlimited ad-account infrastructure to industry-defining tech, we equip elite advertisers with the tools to scale hard, fast, and profitably.We're not here to play it safe, we're here to win. And we're building a team of relentless operators who feel the same.

Your Mission

Turn every Tier 24 client into a Ronin evangelist, someone who stays longer, spends more, and brags about the partnership. You'll be the daily operator across your book of business, launching growth plays, preventing churn, resolving blockers, and injecting Ronin into every part of the clients revenue engine.

Top 5 Objectives

Maintain <2% monthly churn across your portfolio.
Drive >110% NRR and double-digit quarterly ad spend growth.
Ensure no client follows up first and you're always ahead.
Launch SOP improvements that make client ops 10x smoother.
Become the voice of the customer internally championing insights, opportunities, and feedback cross-functionally.

Main Responsibilities

Own the Book: Manage 4060 Tier 24 accounts from onboarding through retention and upsell.
Churn Prevention: Track leading indicators, forecast risks, and intervene early.
Growth Execution: Launch upsells, platform expansions (Google, TikTok, Snapchat, etc.), and drive aggressive revenue results.
Proactive Client Comms: Maintain weekly touchpoints via Slack, WhatsApp, Telegram, or whatever it takes to stay embedded in their workflow.
Fast Firefighter: Resolve escalations in <24h by coordinating with internal teams (Ad Ops, Finance, Heroes).
Playbook Builder: Contribute to repeatable processes, updating at least one SOP/month.
Data Hygiene & Reporting: Maintain accurate dashboards (ClickUp, Looker), highlighting churn risk, expansion opportunities, and account health.
Client Champion: Relay insights and feedback across Ronin to refine products and internal ops.

Requirements

2+ years managing customer or paid media accounts (agency or platform-side).
Proficiency with Meta/Facebook Ads plus at least one of: Google Ads, TikTok Ads, or Snapchat Ads.
Obsessed with communication, your Slack updates read like a mission briefing.
Comfortable with client escalations, fast prioritization, and constant follow-through.
Excellent command of ClickUp, Airtable, CRMs, and messaging platforms (Slack, Telegram, Discord, etc.).
Startup mindset: You act without waiting, solve across silos, and own outcomes.

Bonus Points

Experience scaling paid media accounts >$100K/mo.
Previous success maintaining <3% churn in a subscription or SaaS business.
Bonus skills in strategy, CRO, copywriting, or media buying.
Experience working remotely with fast-scaling performance teams.

Why Join Ronin?

Up to $1500/month base salary + aggressive bonuses based on retention, NRR, and upsells.
Fully remote, ROWE (results-only work environment).
Learning stipends and access to top-tier growth masterminds.
Clear growth path: AM Sr. AM Strategic AM Team Lead Enterprise Director.

Required profile