Training Coord & Knowledge Base Analyst

This is a fully remote position, and the teammate can live anywhere in the Advocate Health footprint (IL, WI, NC, SC, GA, AL) and other approved states.

• Coordinates day-to-day training at Learning Centers, including scheduling, providing audio-visual equipment, supplies, handouts and manuals for multidisciplinary training. Prepares and communicates specified classes/calendars, creates program announcements, monitors enrollments, and tracks credits/attendance, program impact, participant satisfaction, and participation. Works with site resources to plan for and secure training rooms as necessary, insuring readiness.
• Manages education class schedules for multiple areas, which may include Ambulatory, Aurora at Home, Inpatient, Revenue Cycle and hospital based training. Coordinates interdepartmental training schedules, as well as the physical training space logistics. Assists Trainers in classroom and course scheduling.
• May assist with delivery of classroom training as needed.
• Collaborates with trainers to maintain multi-specialty educational plans and training documents. Coordinates trainers and training resources and creates timelines to ensure appropriate delivery of training content and materials. Acts as a mentor/resource for training assistants in the organization and provides direction for and monitoring of training events.
• Coordinates and administers the Learning Management System functions for the department, including building and amending courses and curricula in the system and ensuring caregivers receive appropriate credit for coursework completed. May create and maintain e-Learning software content and outlines. Creates and maintains all courses and events in the Learning Connection.
• Assists with the administration and coordination of class evaluations and feedback. Facilitates communications with leadership and staff by providing information related to specific training programs. Resolves problems and prioritizes needs.
• Facilitates communications with leadership and staff by providing information related to specific training programs. Resolves problems and prioritizes needs requiring in-depth knowledge of policies and procedures.
• Ensures all new in-scope caregivers receive appropriate training, in a timely manner, by working with HR, trainers and site leaders, if necessary.
• Participates in various workgroups in order to improve training and support delivery across the organization.

• None Required.

• Associate's Degree (or equivalent knowledge) in Education or related field.

• Typically requires 5 years of experience in an administrative role that includes experience creating complex documents, presentations, graphics, and reports, working with a variety of databases, analyzing and resolving/troubleshooting problems, and educating others on programs, process, and procedures.

• Expertise in learning management software systems.
• Ability to coordinate administrative aspects of projects, events, and large scale meetings.
• Proficiency in the use of Microsoft Office or similar products with the ability to create reports, graphs/charts, presentations, and spreadsheets linking data, creating formulas and using macros.
• Knowledge of survey development and implementation.
• Effective written and verbal communication skills with the ability to communicate with all levels within the organization and interact with a diverse client population.
• Excellent organizational, and customer service skills with a strong attention to detail.
• Demonstrated ability to meet deadlines and set priorities within those overall deadlines.

• Position may require travel which may result in exposure to road and weather hazards.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the job.

Pay Range

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program