Operations Coordinator

COMPANY OVERVIEW

We believe in Excellence, Integrity, Agility, Rigor and Fearlessness. To consistently deliver on our promise of “Better care. Better life”, these five core values form the bedrock of our identity, culture and success. They give us a common purpose and we all collectively understand them, work towards them and live by them every day.

2San is a leading global distributor designing and delivering an expanding range of products and solutions that fit into three core categories: Clean, Protect and Test.

We’ve grown rapidly into an industry ‘disruptor’ in our own right by championing innovative products and solutions that seek to deliver better care, better life. We advocate for the movement that empowers people to own their own health and make informed decisions about it.

As a partner of choice, 2San’s client-base has spans government institutions worldwide, at central and region/state levels, the private healthcare sector, and some of the largest private sector corporations on the global stage.

We have ambitious plans for our future and as a valued member of our team we look to you to share in, and embody, our vision – to make our journey your journey. We’re invested in you, and dedicated to fostering a vibrant culture that develops your skills, nurtures your potential, and stimulates your professional growth for a lasting career with us.

This job profile will not remain static as you will be empowered to map out your own trajectory and showcase your abilities to ensure you reach potential and thrive.

ROLE OVERVIEW

This role encompasses overseeing transportation, inventory control, invoice and order processing, all while maintaining effective communication across departments and with external partners.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

• Process Sales / Purchase orders through to shipment ensuring full compliance with system processes (Microsoft BC)
• Manage customer orders and provide status updates to customers
• Work with Supply Chain and warehouse team to plan for and process inbound deliveries
• Maintain inventory records in system to always ensure accuracy with warehouse inventory reports 
• Maintain order trackers for reporting and workflow management, providing updates to key stakeholders as required
• Respond to customer enquiries and escalate issues that arise
• Properly file invoices with Finance according to customer and order delivery cadences
• Proactively raise issues that might prevent proper end of month reconciliation
• Track compliance internally and effectively communicate with stakeholders

CURRENT DAILY TASKS

• Process inbound stock in system
• Maintain order tracker on a daily basis
• Receive, ship and invoice orders
• Provide status updates to customers (ETA, POD)
• Create shipping documents (e.g. packing slips / pallet labels)
• Book couriers / freight for outbound orders with 3PL providers
• Create / maintain all Purchase Orders in system
• Create / maintain all Sales Orders in system
• Create new items and ensure master data in system is kept up to date

KEY SKILLS & EXPERIENCE

• Previous experience in supply chain processes and order management
• Previous experience in customer service
• Excellent English-speaking skills
• Strong communication skills
• Capable to work under pressure
  

SPECIAL APTITUDES

• Attention to detail and swift, accurate data entry abilities
• Ability to work unsupervised
• Ability to nurture collaborative relations
• Ability to work under pressure with a positive “can do” attitude
• Superb time management and attention to details skills
• Creative and innovative mindset
• Proactive and agile work ethic
• Organisation
• Ability to juggle multiple projects
• Ability to interact/communicate digitally (Teams) to understand instructions, advice and discuss ideas

CIRCUMSTANCES & COMPENSATION 

• Fluent in English (C2 or above)
• Must be eligible to work in AU time zone
• Location: Remote, work from home 
• Compensation: 40,000 PHP per month
• Perks & Benefits: Work from home, Paid training and ongoing learning & development courses, Access to 2San’s EapAssist Employee Program, Centr Fitness App and Wellness Subscription, Birthday and Anniversary Reward Points, Birthday and Special leave, Monthly Game Prize, 13th Month Pay, Annual PHL get together event, Annual Job Review and Contract Renewal
• We believe in looking after the people who power our business. That’s why we give everyone who joins access to Perkbox. It’s part of our commitment to look after you beyond just the pay packet. A Perkbox account gives you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!

TECHNOLOGY SETUP

In addition to the above, you must also have the appropriate technology system & software in place as below:

• Internet not lower than 50 MBPS
• Laptop or PC with at least Intel Core i3 processor and 4GB RAM (or equivalent)
• Noise cancellation headset & a webcam
• An additional monitor screen is preferable but is not mandatory for the position. 

Next Steps: 

Your application will be reviewed by the hiring manager and if it is suitable for the position, we will reach out to arrange an initial interview. 

Compensation40,000 PHP per month