Application Support Coordinator (ASC)

About This Role

One CAE. Infinite Possibilities. 

Shaping a better future, led by technology, together. 

At CAE, we are building the future together as one inclusive team, One CAE. Our people are our creative force, empowered to grow, innovate, and disrupt as we continuously pursue new ideas and develop advanced technologies to help make the world a safer place. As a technology company, we digitize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines and defense forces, to perform at their best every day and when the stakes are highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. 

Passionate about the aircraft maintenance and operations? Looking for a work environment where you can use and share your knowledge with experts? Want to join a worldclass company and industry leader with projects to which you would be proud to contribute? Then CAE is the right employer for you! Come share your passion with us! 

CAE is seeking for a dynamic CF-18 Application Support Coordinator to join our team as part of the Defence and Security Canada business unit. The successful candidate will be responsible for providing user support for several applications, such as CAE Data Management System (DMS), Interactive Electronic Technical Manual (IETM) and Publication and Library Management System (PALMS), ensuring continuity of DND’s CF-18 operations. The candidate will interact on a regular basis with CAE experts, other ASCs, DND CF-18 community and DND subcontractors. This role requires strong technical skills, excellent communication abilities, strategic thinking, and a deep understanding of CF-18 aircraft data management and maintenance processes.

Position Overview

The ASC main activities are to support CF-18 fighter community requests from the DMS / IETM / PALMS users, and to assist the user on all different functions offered by these applications.

Duties & Responsibilities:

• Applications 1st Line User Support: The main priority of this role is to ensure that the user requirements for assistance are always answered in a quick and efficient manner to minimize operational impact and maximize aircraft availabilities.

  • Support DMS Users: DMS is built to follow Aircraft Maintenance Management Information System (AMMIS) and P series norms and regulations, so these books are often taken in reference to help the user understand DMS/ERS functionalities.

    • Assist users for DMS installation on DWAN workstations

    • Assist users for data entries and data corrections

    • Creation or de-activation of Component History Record (CHR)

    • Assist user on different DMS module functionalities (research, report, etc.)

    • Build customized reports with CAE Mirabel support, and if necessary, have them inserted in the Electronic Reporting System (ERS) system

    • Inform users on system planned unavailability and support contingency plan for application access

    • Assist users with application problems to find a workaround solution

    • Assist users in the creation of new Software Trouble Request (STR)

    • Assess validity of request for additional access or user roles to the database

• Support PALMS Users:

  • Manage user rights for technician working as librarian

  • Assist users for data entries and form functionalities

• Support IETM Users:

  • Help user to gain IETM access and report problems through proper channel

• Support to other users: NDHQ cell (LCMM, DTAES, DAEBM), AMMIS cell, Winnipeg, and Third line contractors (Arcfield, Magellan). Here are some examples of support tasks provided:

  • Update data as requested by LCMM for preventive maintenance entries, apply extension or other entries as needed.

  • Creation of templates as per LCMM requests .

  • Provide support to Director of Technical Airworthiness and Engineering Support (DTAES) for audit preparation.

  • Ensure mod/SI compatibility with the application and AMMIS

• Senior Subject Matter Expert (SME) Services:

  • Help review reporting on EFP/SPFP, Deviation (Ensure compatibility and coherence with DMS).

  • Attend/participate in project meetings when required.

  • Participate in procedures development regarding new reporting requirements in DMS

• Database Administration: This task relates to optimizing database functionalities, data integrity, and access:

  • Review Database error logs and reports problems to Mirabel subject matter experts.

  • Support data synchronization by monitoring closely the synchronization process of DMS data updates and liaise with Mirabel when a fix is require

• Users Training: With the support of the SMEs, the ASC prepares training material for DMS/ERS, CRS/ILS or PALMS and performs training sessions (could require travelling at different DND locations in Canada). Training sessions may be requested on yearly basis, or when new tools functionalities are deployed, or new personnel are assigned.

Our ideal candidate has:

• Minimum of five (5) years related CF-18 or other platform experience

• Knowledge of CAE Data Management System (DMS)

• Excellent communication skills

• Knowledge of Oracle and SQL is an asset

• Self-motivated, dynamic, team player

• Strong planning and organizational skill

• Demonstrate flexibility and strong assigned tasks ownership as well as ability to work and make decisions unsupervised

• Ability to troubleshoot problems

• Client satisfaction oriented philosophy.

CAE offers you : 

• Benefits: fully flexible for you to choose what is important

• Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP)

• Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts

• Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan

• Work-Life Balance: Remote Work Politics, Flextime & California Fridays all year

Please come and share your passion with us!

About CAE

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, and defence and security forces to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight and mission simulators as well as training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Read our Read our FY24 Global Annual Activity and Sustainability Report.

Follow us on Twitter: @CAE_Inc
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LinkedIn: www.linkedin.com/company/cae

Position Type                       

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com