Client Services Team Assistant for an NDIS Provider in Australia (Home Based Part Time)

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Offer summary

Qualifications:

Experience in HR administration or client services is preferred., Familiarity with NDIS guidelines and compliance requirements is essential., Strong organizational skills and attention to detail are necessary., Proficiency in using HR and scheduling systems, such as Employment Hero, is advantageous..

Key responsibilities:

  • Manage the onboarding process for new staff, including documentation and contract issuance.
  • Maintain HR and scheduling systems to ensure accurate staff records.
  • Ensure compliance with NDIS guidelines through proper documentation management.
  • Act as a liaison to facilitate communication between staff, management, and clients.

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Job description

• HR Onboarding: Manage onboarding admin including ID and certification validation, issuing contracts, and enrolling new staff in induction.

• System Management: Maintain and update HR and scheduling systems (e.g. Employment Hero), ensuring accuracy across staff records and workflows.

• Compliance Tracking: Ensure adherence to NDIS guidelines by maintaining client and staff documentation for audits and internal reviews.

• Reporting: Run and prepare regular reports on staff onboarding, compliance status, and service delivery metrics.

• Team Communication: Act as a liaison between staff, management, and clients to support smooth operations and issue resolution.

• General Admin support to the CPO
- Process improvement: improving systems, workflows.
- Probation reminders, performance reviews and exit interviews reminders and actions
- HR Project administration: support with system support for launch of performance reviews, employee engagement surveys and other HR projects

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Reporting
  • Administrative Functions

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