IT Support Specialist (ZR_23487_JOB)

This is a remote position.

• Provide timely and effective technical support to team members.
  

• Troubleshoot and resolve VPN access issues.
  

• Address and resolve Outlook and email-related problems.
  

• Coordinate with an external IT company when necessary.
  

• Handle urgent and immediate technical issues as they arise.
  

• Ensure systems and tools remain operational and experience minimal downtime.
  

• Assist staff with a wide range of technical challenges to maintain productivity.
  

• Proven experience in IT support roles.
  

• Must have a Windows OS device.
  

• Strong understanding of VPN systems and remote access.
  

• Proficiency in Microsoft Office 365.
  

• Excellent problem-solving and critical thinking abilities.
  

• Strong verbal and written English communication skills.
  

• Flexibility to work outside standard hours if needed.
  

• Experience using remote support tools and platforms.
  

• Applicants must submit a video recording introducing themselves and explaining how they can add value to the client.
  

• HMO coverage available in eligible locations
  

• Permanent work-from-home setup
  

• Immediate hiring
  

• Steady freelance opportunity