Offer summary

Qualifications:

Strong conversational English and communication skills, Enthusiastic, personable, and punctual, Remote work experience, Ability to type at least 35 words per minute.

Key responsibilities:

Answer incoming calls and make outbound calls

Respond to customer inquiries and reschedule appointments

Assist technicians with questions and transfer calls to appropriate departments

Meet company standards for call quality and performance

Job description

This is a remote position.

The schedule for the open position varies based on the needs of the client. Your interviewer will let you know which shift they are hoping to hire for. The shifts we have available are as

follows:

Monday to Friday 8 am to 5 pm
Monday to Friday 10 am to 7 pm
Tuesday to Saturday 9 am to 6 pm
Tuesday to Saturday 10 am to 7 pm

The client is a pest control company servicing multiple states. They receive leads through online forms and text messages. Their primary service is handling various bug infestations. A team of sales agents closes qualified leads after initial qualification.

Responsibilities

Answer incoming calls
Make outbound calls
Respond to customer inquiries, reschedule appointments, and transfer calls to appropriate departments
Assist technicians with questions
Meet company standards for call quality and performance