Customer Suooprt / Sales Agent

We are looking for a motivated and customer-oriented individual to join our team as a Customer Support / Sales Agent. In this dual-role position, you will be responsible for providing exceptional customer service, resolving client issues, and identifying sales opportunities to promote our products or services.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via phone, email, live chat, or social media.

• Resolve customer complaints and issues efficiently and professionally.

• Maintain a high level of product knowledge to assist customers effectively.

• Follow up with customers to ensure satisfaction and resolution of issues.

• Document customer interactions and transactions in the CRM system.

Sales:

• Identify and act on sales opportunities during customer interactions.

• Promote and upsell products/services based on customer needs.

• Achieve monthly and quarterly sales targets.

• Follow up with leads and prospects to close deals.

• Provide accurate information on pricing, terms, and product availability.

Requirements:

• High school diploma or equivalent; a degree in business or related field is a plus.

• Proven experience in customer service, sales, or a similar role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Proficiency in using CRM systems and Microsoft Office tools.

Preferred Qualifications:

• Experience in [industry-specific, e.g., e-commerce, telecommunications, SaaS, etc.].

• Bilingual or multilingual skills are a plus.

• Familiarity with sales metrics and KPIs.

What We Offer:

• Competitive salary and performance-based incentives.

• Training and development opportunities.

• Friendly and supportive team environment.

• [Additional benefits like health insurance, paid time off, etc.]