Offer summary

Qualifications:

Proven experience in account management or a related field., Strong communication and interpersonal skills., Ability to manage multiple priorities in a fast-paced environment., A passion for customer success and relationship building..

Key responsibilities:

Serve as the primary point of contact for assigned clients.

Develop account plans and strategies to meet client objectives.

Coordinate with internal teams to ensure client expectations are met.

Monitor project progress and provide regular updates to clients.

Nir-Yu specializes in helping Small and Medium Enterprises unlock the potential of their business. Our typical customer is worried about not being able to make enough progress on their product(s) or project(s) with their current team; they need additional team-members to deliver work on-time and with the required quality. Tight budgets also make it necessary to lower average wage costs, making it necessary to consider hiring internationally to lower costs. We help these companies by providing a bespoke service that finds and hires remote workers from Mexico, Colombia, Argentina, Chile, Brazil and other countries in LatAm based on the company’s specific job descriptions to work as an extension of their team and perform the required functions. Unlike many other companies, we don’t have a bench of contractors to be hired out, instead each team is hired specifically to meet specific requirements and to work exclusively as a remote employee.

Job description

The Role:

We are looking for a proactive and results-driven Account Manager to manage a portfolio of client accounts, foster strong client relationships, and ensure the successful delivery of services and solutions. The ideal candidate will have a passion for customer success, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Serve as the primary point of contact for assigned clients, fostering trusted, long-term relationships.
Understand client goals, challenges, and needs to ensure proper communication is shared with the proper team.
Develop account plans and strategies to meet client objectives and grow account revenue.
Coordinate with internal teams (e.g., sales, marketing, operations, product) to deliver on client expectations.
Monitor project progress, address issues, and ensure the timely delivery of products and services.
Provide regular reports and updates to clients and internal stakeholders.
Identify upsell and cross-sell opportunities to increase account value.
Outbound and Inbound calls

Required profile