Offer summary

Qualifications:

Strong commercial acumen with experience in contract negotiations and financial principles., Proven ability to build and maintain relationships at all levels, both internally and externally., Experience in performance management and meeting KPIs and SLAs., Ability to analyze and forecast business proposals effectively..

Key responsibilities:

Serve as the primary interface between the company and clients, ensuring successful service delivery and contract compliance.

Attend customer reviews to present management information and provide advice on waste management programs.

Build and maintain strong relationships with customers to enhance confidence and retention.

Negotiate and communicate effectively to resolve issues and drive long-term benefits for all parties.

Job description

Regional Account Manager

A quick look at the role.

Help us make a difference as a Regional Account Manager, managing a portfolio of customers in the East Region of the UK. To manage and be responsible for the business relationship between a Biffa Region and the client, covering commercial results, growth/development, contract negotiations, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retention, the development of strategic account plans, innovative solutions and ensure consistent and high quality service.

Your core responsibilities

1. Primary interface between the company and client, responsible for ensuring strategic account plans are implemented, service success, contract compliance, retention and pricing negotiations.
2. Attend customer reviews and present detailed management information and advice on waste management programs.
3. Build customer confidence by creating solid and stable multi-level relationships.
4. Be the point of escalated for the Client to support the resolution of situations.
5. Ensure customer debt is in line with contractual limits by addressing any/all invoice queries in a timely manner.
6. Negotiate, influence and communicate at all levels within both internally and externally to deliver long term benefit to all parties.

Requirements

Our essential requirements

The Regional Account Manager is responsible for driving growth.
The position operates with a high level of autonomy, although working towards and in line with the long-term Regional business plan.
It is essential for the post-holder to be commercially focused, in terms of analysing and forecasting the success of additional business proposals for the client. Understanding and applying commercial and financial principles, with regards to issues in terms of costs, profits, markets and added value.
This role is responsible for performance management of the contract in line with KPIs and metrics.
This position requires the ability to build key internal relationships at all levels including Area Directors and the Commercial Senior Leadership Team, as well as across all Regions and divisions including a number of departments such as fleet, compliance, finance and HR.
The post also requires the ability to build key relationships with external organisations at all levels.

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

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