Sr. Software Engineer I

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment and take risks
• Deliver Results: Operate with urgency, focus and accountability
• Collaborate Openly: Inclusivity of people, ideas and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range:  $117k - $140k - $164k - Targeting $140k
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

The Opportunity: This role is for a highly experienced Senior Software Engineer to significantly contribute to the design, development, troubleshooting, and debugging of Syncro's software applications, which includes both the web-based SaaS platform and potentially the Syncro agent deployed to over 2 million endpoints across the Windows and Mac ecosystem. You will be developing new components and features, shared libraries, and APIs across different parts of the platform. This role requires some technical leadership, with duties including leading projects from start to finish, mentoring other team members, proposing architectural solutions, and exploring new technologies, frameworks and standards for possible team adoption. You will be working 100% remotely.

What You’ll Be Doing:

• Design and develop robust software solutions across the Syncro platform, potentially including the desktop agent, using foundational engineering principles and adhering to established architecture, frameworks, coding standards, design patterns, and best practices.
• Lead architectural discussions and propose technical direction for significant platform areas.
• Scope and lead the development and rapid delivery of scalable, performant features
• Mentor and guide more junior engineers, helping them grow and continue to develop their skill sets.
• Collaborate with cross-functional teams to understand product requirements and ensure seamless integration with existing systems.
• Incorporate feedback from code reviews and produce clean, readable, testable code generally in adherence with object oriented principles.
• Contribute to test plans and write appropriate unit, integration, and system tests.
• Produce effective test automation to help ensure that our CI/CD pipeline maintains a high level of quality enabling rapid deployment.
• Collaborate with QA to ensure features are tested appropriately.
• Contribute significantly to epics / initiatives.
• Provide accurate status and clearly communicate ahead of time if commitments won't be met.
• Troubleshoot and resolve complex technical issues.
• Stay updated on the latest technologies, frameworks, and industry trends relevant to the tech stack and platform.
• Contribute to the development of technical documentation and knowledge base articles.

Who You Are:

• Demonstrates technical leadership by guiding teams and influencing technical direction.
• Effectively communicates as an active participant in team discussions, ceremonies, and slack channels.
• Operates independently with minimal oversight and supervision.
• Comfortable working in an Agile software development environment.
• Strong sense of ownership and ability to work cross functionally.
• Passion for troubleshooting and problem solving.

Must have skills:

• Proven experience and mastery with a modern object-oriented programming language.
• Either
• 5+ years of professional experience with Ruby on Rails, C#, and .Net 
• OR 8+ years deep expertise with a range of languages (typed, untypes, object-oriented, functional) and demonstrated ability to pick up new languages quickly
• 4+ years experience with React and Javascript
• Experience building, and operating scalable applications.
• Work experience in a SaaS and Scrum environment.
• Experience with desktop application development.
• Experience with relational database systems such as PostgreSQL, MySQL or Microsoft SQL Server.
• Experience with web communication protocols such as REST, gRPC or SOAP.
• Experience with version control systems (e.g., Git).
• Organizational and leadership skills, including experience as a technical lead on previous projects

If you are a passionate and deeply technical software engineer with a strong drive to rapidly create robust, scalable applications, we encourage you to apply.

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR
• Hiring Manager Interview
• Technical Panel Interview
• Interview with the CTO

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.