Offer summary

Qualifications:

Bachelor’s degree in Technical Communication, English, Information Technology, or a related field., 3+ years of experience in technical writing, ideally in an IT or software environment., Proficiency with documentation tools such as Microsoft Office Suite, Adobe Acrobat, and Confluence., Strong attention to detail, grammar, and formatting standards..

Key responsibilities:

Create, update, and maintain high-quality end-user documentation including user manuals and online help content.

Collaborate with IT teams and business stakeholders to gather technical information and convert it into user-friendly documents.

Ensure documentation aligns with internal standards and industry best practices for clarity and accessibility.

Conduct user interviews to assess documentation usability and create visual aids to enhance written content.

Job description

Key Responsibilities-
We are seeking a detail-oriented and experienced IT Technical Writer to join our Utilities company. In this role, you will be responsible for developing clear, concise, and user-friendly documentation, including user manuals, how-to guides, FAQs, online help systems, and training materials. You will collaborate with subject matter experts (SMEs), IT professionals, and business stakeholders to transform technical information into easily understandable content for non-technical users.

Key Responsibilities:

Create, update, and maintain high-quality end-user documentation, including:
- User manuals
- Software application guides
- System operation procedures
- Quick reference cards
- Online help content and FAQs
Collaborate with IT teams, business analysts, developers, and project managers to gather technical information and convert it into user-friendly documents.
Work closely with product and application support teams to document new features, processes, and tools used across utility services.
Ensure documentation aligns with internal standards and industry best practices for clarity, consistency, and accessibility.
Manage documentation versions and ensure updates are made in sync with software and system changes.
Conduct user interviews or gather feedback to assess documentation usability and identify areas for improvement.
Create visual aids such as screenshots, diagrams, and process flows to enhance written content.
Assist in the development of training materials and eLearning content as needed.

Required Qualifications:

Bachelor’s degree in Technical Communication, English, Information Technology, or a related field.
3+ years of experience in technical writing, ideally in an IT or software environment.
Familiarity with utilities industry systems (e.g., SCADA, GIS, AMI, outage management, ERP) is a plus.
Proven ability to write user-focused content for both technical and non-technical audiences.
Proficiency with documentation tools such as:
- Microsoft Office Suite
- Adobe Acrobat
- Confluence, SharePoint
- MadCap Flare, RoboHelp, or similar tools
Basic understanding of software development life cycle (SDLC) and agile methodologies.
Strong attention to detail, grammar, and formatting standards.
Ability to work independently and manage multiple documentation projects simultaneously.

Preferred Qualifications:

Experience with content management systems and version control (e.g., Git).
Familiarity with accessibility and usability standards (WCAG, Section 508).
Knowledge of graphics or screen capture tools (e.g., Snagit, Visio, Adobe Illustrator).
Understanding of ITIL or similar IT service management frameworks.

Salary Range

$35.08 - $55.38 USD (Hourly)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law