Offer summary

Qualifications:

5+ years of experience in a similar role within Clinical Diagnostics or Life Sciences., Bachelor's degree in Bioinformatics, genetics, or a related life science field is strongly preferred., Strong negotiation skills and ability to engage with customers on contract terms., Experience working cross-functionally with various teams such as Commercial, Customer Success, Legal, and Finance..

Key responsibilities:

Proactively engage with customers to discuss contract renewals and resolve related issues.

Collaborate with cross-functional teams to maximize renewal success and address customer concerns.

Maintain accurate records of renewal activities and ensure data integrity in CRM tools like Salesforce.

Develop best practices and create an updated Renewals Playbook to improve renewal rates and customer experience.

Job description

Medicine moves too slow. At Velsera, we are changing that.

Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights.

Velsera provides software and professional services for:
AI-powered multimodal data harmonization and analytics for drug discovery and development
IVD development, validation, and regulatory approval
Clinical NGS interpretation, reporting, and adoption

With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries!

Renewals Manager

US Remote

Velsera is seeking an experienced Renewals Manager to join the team in the US in a remote role.

Key Responsibilities:

Proactively engage with all customers with upcoming renewals to discuss contract terms, negotiate pricing and terms, and resolve any renewal-related issues.  Ensure that renewals are closed ahead of the renewal date, or approval from commercial leadership to extend the negotiation period has been attained.

Collaborate cross-functionally with Commercial, Customer Success, Legal, and Finance teams to maximize individual and overall renewal success and address customer needs or concerns expediently.  Each month, provide a summary to Commercial and Customer Success leadership on trends, risks and proposed improvements to cross-functional ways of working to support optimized renewals at Velsera.

Maintain accurate and up-to-date records of renewal activities, forecasts, and pipeline in CRM tools (e.g. Salesforce).  Ensure that 100% of renewal data which moves into commercial reporting and FP&A processes is factually correct, and complete.

Develop and implement best practices and standardized processes to improve renewal rates and customer experience.  Create an updated version of the Velsera Renewals Playbook that captures roles and responsibilities, key activities, policy for key decisions (e.g. as decision trees), and escalation/approval paths to handle issues and exceptions.

What you bring to the table:

Experience working in Clinical Diagnostics OR Life Science space.

Able to work cross functionally and lead all Velsera’s contract and vendor renewal needs.

Experience working in a similar role for 5 years plus.

BS in Bioinformatics, genetics or a life science-related field is strongly preferred.

Our Core Values

People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other.

Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one.

Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health.

Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity.

Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place.

Velsera is an Equal Opportunity Employer:
Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.

Required profile