Offer summary

Qualifications:

Proven experience in a sales support role with strong client communication skills., Familiarity with pricing strategies and experience with procurement teams., Proficiency in HubSpot CRM and graphic design skills for proposal creation., Strong command of Microsoft Office Suite and excellent English communication skills..

Key responsibilities:

Manage and prepare proposals for the Business Development Manager, ensuring accuracy and timely delivery.

Coordinate pricing information with the procurement team and maintain up-to-date pricing details.

Liaise with clients to address queries and ensure satisfaction while maintaining professionalism.

Collaborate with internal teams to enhance sales processes and participate in team meetings.

Job description

This is a remote position.

Job Title: Sales Support Specialist

Location: Remote (Philippines)

Reports To: Business Development Manager

Work Schedule: Monday to Friday 9:00am to 6:00pm Sydney Time with 1 hour unpaid lunch

Job Overview:

We are seeking a highly skilled and proactive Sales Support Specialist to join our remote

team. The ideal candidate will have a strong background in sales support, excellent

communication skills, and experience with CRM systems like HubSpot, as well as tools like

Monday.com. This role is pivotal in ensuring the smooth operation of our sales processes by

managing proposals, liaising with clients, and collaborating with our internal teams, including

the procurement and design departments. The ability to work efficiently and take initiative is

essential.

Key Responsibilities:

Proposal Management:

Manage and prepare all proposals for the Business Development Manager.

Ensure proposals are accurate, compelling, and delivered on time.

Pricing Coordination:

Establish and confirm key pricing information by coordinating with the procurement team.

Ensure that all pricing details are up-to-date and reflect current market conditions.

Design Collaboration:

Work closely with the Design Manager to get designs implemented and completed in line with client requirements.

Provide input on design proposals to ensure they meet both client expectations and company standards.

Client Liaison:

Communicate with clients via phone and email to address queries, provide updates, and ensure satisfaction.

Maintain a professional and personable demeanor in all client interactions.

CRM Management:

Utilize HubSpot and other CRM tools to manage client relationships, track sales activities, and report on sales performance.

Potentially use Monday.com for project management and collaboration.

Graphic Design Support:

Assist in designing visually appealing and professional proposals.

Utilize graphic design skills to enhance the overall quality and impact of sales documents.

Team Collaboration:

Work closely with the Business Development Manager, Design Manager, and other team members to achieve sales targets.

Participate actively in team meetings and contribute ideas for improving sales processes.

Requirements

Required Skills & Experience:

Proven experience in a sales support role, with a strong track record of managing proposals and client communication.
Familiarity with pricing strategies and working with procurement teams.
Experience working in a remote environment.
Proficiency in HubSpot CRM; experience with Monday.com is a plus.
Graphic design experience, with the ability to design and format proposals.
Strong command of Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent English-speaking and writing skills.
Ability to convey information clearly and effectively to clients and team members.
Highly intuitive and able to anticipate the needs of the sales team.
Takes initiative and works independently with minimal supervision.
Strong team player with a collaborative mindset.
Fast and efficient in completing tasks while maintaining high attention to detail.