Account Manager - Remote (Temporary 3 months)

100% Multi-Channel Ads – Temporary (3 months) Remote

An Account Manager at Yellow Pages, what is it?

Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Meta Marketing Partner, Yellow Pages is a leader in digital visibility for companies across Canada.

The Account Manager plays an integral role within the customer account team, ensuring the flawless delivery, accuracy and quality of the customer’s portfolio and investment. The Account Manager is the primary liaison between the customer, sales rep, customer service, and the production team throughout the organization. The responsibilities of the Account Manager are critical to creating and maintaining a positive end-to-end experience with our largest Customers – including a focus on proactive monitoring of the customer’s advertising solutions and evaluation of results, all in an effort to minimize risk and issues, maintain the optimal performance of the investment, and identify opportunities for incremental success. In accordance with their strategic knowledge and the credibility they will have established with the client, they will be able to identify avenues for diversification and growth on the account, which they will then work in close collaboration with sales.

Responsabilities:

Customer satisfaction assurance
• Welcomes customer and explains the servicing model.
• Checks in with customers immediately after fulfillment in order to gauge contentment and address any concerns.
• Responds directly to customer inquiries regarding products, program performance or any optimization opportunities.
• Investigates and coordinates resolution of issues.
 • Ensure delivery of optimal results and customer satisfaction.

Performance monitoring
• Reviews and monitors campaign performance through analytics and program reporting on an ongoing basis.
• Identifies opportunities and recommendations for alternative/additional solutions for the customer. Initiates and facilitates regular performance reviews with campaign managers, sales reps, and any other relevant parties.
 • Host, Lead & Present, in collaboration with the Campaign Manager and Sales Representative, the SEM campaign performance (and potentially other digital products) to the Customer, in order to ensure full satisfaction and understanding of the fulfilment and results of the campaign.

Sales collaboration
• Utilizes extensive knowledge of the YP product portfolio to act as a trusted advisor to our customer by making strategic recommendations about how they can optimize their product mix. Strategy and recommendations primarily occur during post-fulfillment check-ins and regularly scheduled performance reviews.
 • The Account Manager will be responsible for coordinating follow-through of upsell achievements with customers’ associated sales representatives. Requires close collaboration with our sales force and internal production teams.

Delivery of products and services
 • Connects with customer to gather all necessary content, align on objectives, and set timing expectations. Coordinates with members of the fulfillment team to ensure accurate and timely delivery of products.

What do you need to become an account manager at Yellow Pages?
 Qualifications:
• Bachelor degree in Commerce and/or 2-3 years performance media sales and/or marketing advisory experience
• Experience managing B2B relationships with small- to medium-sized business sector an asset
• Intermediate understanding of concepts related to website usability, SEO, social media and other YP digital products ability to interpret media program performance results.
• In depth understanding of concepts related to SEM and display and ability to interpret media program performance results.
• Exceptional written and verbal communication skills with the ability to clearly comprehend client needs (excellent listener)
• Google Analytics & Kenshoo certification mandatory

• This position involves DAILY interactions with clients or internal and/or external professionals at the national level. Therefore, BILINGUALISM in French and English is required.

•Intermediate knowledge of SF.com 

Assets:
• Excellent people skills and the ability to work with both internal and external parties – special emphasis on customer service, escalation management, problem resolution and situation analysis
• Flexible and embraces change
• Takes ownership of own development to stay current in digital marketing
• Outstanding organization and time management skills
• Self-starter with a strong initiative
• Ability to manage multiple requests and projects at once
• Proven ability to achieve results by influencing others
 • Value added team player

 
Are you ready to join the Yellow Pages adventure as an account manager and contribute to the development of local companies? Send us your application now.

About Yellow Pages
We have been in the market since 1908 and we continue to transform ourselves to offer the best products and services to our more than 125 000 customers. We foster business relationships between Canadian small and medium-sized businesses and their potential customers. We do this by creating marketing and digital media solutions that are adapted to local realities and designed with the aim of satisfying these two clienteles. More than 76% of our revenue is generated by our digital solutions.