Sr. Director, Customer Success

• Designing, developing, and implementing a comprehensive strategy and operating plan for the Customer Services and Account Management organizations in a global, rapid growth environment focusing on obtaining results, creating an exceptional customer experience, and deepening client relationships.
• Maintain, grow, and increase the existing business's profitability and manage the assigned accounts' strategic direction. In addition, aggressively expand revenue within the current Enterprise base customers.
• Meet or exceed standard business and sales metrics, including quotas, revenue growth, client satisfaction, and inventory workflow management.
• Create an effective revenue pipeline strategy and effectively manage the process to create the scale of opportunities necessary to meet targets within the existing customer base.
• Transform the current organization into a customer-centric, proactive, trusted advisor organization that uses a solutions sales approach.
• Demonstrate an understanding of the qualitative strategies and initiatives of the existing vital customers and articulate their companies' goals, including understanding the performance metrics or KPIs that will be used to measure execution success.
• Utilize retention and upsell practices and benchmarking processes to drive operational efficiencies

• Bachelor's Degree or equivalent (MBA preferred)
• 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. With experience managing accounts valued at over $500K.
• 2+ years of organizational leadership Experience

• Ability to manage and lead effectively during times of organizational change and transformation
• Experience working in growth-oriented businesses within a competitive environment
• Excellent tactical execution skills and the ability to deliver results under pressure
• Strong understanding of process management, with the capability to innovate and improve process tools and conventions
• Skilled in crafting detailed, well-written communications and proposals for various stakeholders
• Willingness to travel up to 25% of the time

• Preferred-Entrepreneurial mindset with a proven ability to thrive in dynamic, fast-paced environments, optimizing and leveraging limited resources

• Strong emphasis on teamwork, collaboration, and continuous process innovation
• Ability to influence others through clear and compelling verbal and written communication
• Strategic thinker with strong organizational, analytical, and problem-solving capabilities
• Skilled in building relationships and effectively communicating across all levels of the organization
• Diligent, resourceful, versatile, and adept at multitasking in a high-pressure environment

• Ability to work remotely with occasional business travel.    
• Medical, Vision, Dental, and supplementary benefit plans 
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays   
•  Access to tech and growth opportunities, and leaders who want you to succeed! 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.