Offer summary

Qualifications:

High school diploma or equivalent is required., 1-2 years of administrative, mortgage, or customer service experience preferred., Proficiency in Microsoft Office applications., Strong communication, attention to detail, and problem-solving skills..

Key responsibilities:

Assign and process appraisals using Mercury Network, AMC, or VA Portal.

Request appraisal status updates and communicate with appraisers and partners.

Perform quality control and data entry within Encompass, FHA Connection, and VA Portal.

Manage vendor relationships, including vetting new appraisers and ensuring service levels.

Job description

Job Details

Job Location: Strongsville OH - Strongsville, OH

Salary Range: Undisclosed

Job Category: Mortgage Operations

Description

This position is responsible for assigning and processing appraisals, requesting status, and handling vendor (appraiser) management-related matters for Union Home Mortgage.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

DUTIES & RESPONSIBILITIES

Obtain Case Numbers for government loans
Assign appraisal orders within the Mercury Network software system, AMC (Appraisal Management Company) or through the VA Portal
Complete appraisal transfers
Request status from appraisers to confirm inspection date/delivery of the appraisal
Problem-solve appraisal-related matters as they relate to the next department in line
Perform all required quality control and data entry within Encompass, FHA Connection and/or the VA Portal
Clearly understand and communicate answers to Partners and appraisers through helpdesks
Work with the team to ensure that the department is maintaining its 24-hour SLA
Vendor (appraiser) management (vetting of new appraisers and ensuring that appraisers are maintaining proper service levels and professionalism)

Qualifications

EDUCATION & EXPERIENCE

High school diploma or equivalent
1-2 years of administrative, mortgage, or customer service experience preferred

SKILLS REQUIRED

Microsoft Office
Excellent verbal, written communication and phone skills
Strong attention to detail
Strong problem-solving skills
Ability to multi-task and prioritize to meet time-sensitive deadlines

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Required profile