Offer summary

Qualifications:

Bachelor’s degree required., 3+ years of project management experience., Demonstrated effective leadership and advanced communication skills., Knowledge of Linux, telephony hardware, and Microsoft tools is essential..

Key responsibilities:

Manage client relationships and support sales efforts during project implementation.

Oversee resource management and staff development within the team.

Facilitate communication between clients and project staff to resolve issues.

Conduct performance reviews and ensure compliance with company policies.

Job description

Description

Essential Duties and Responsibilities

Account Management:

Support Spok Sales efforts
Manage client relationships during and post implementation
Monitor project status, assisting with project direction and helping to facilitate solutions
Ensure overall project quality
Review and prioritize new logo, upgrades, and add-on implementation opportunities
Backup Project Managers, including but not limited to: facilitate discussions on product; understand products; conduct project management duties

Resource Management:

Manage group workload and resource scheduling across multiple projects
Conduct interview and select new staff members
Plan and coordinate the on-boarding/mentoring of department resources
Coach and mentor team members, assist with their professional development

Communication:

Meet with client and Spok team members to resolve issues
Apply methodology, product knowledge and expertise to project staff and clients
Maintain professional presence with project staff and clients
Conduct and help facilitate the “sales to implementation” and “implementation to support” hand-offs

Administration:

Help manage timecard entries using departmental tools and technology
Complete annual performance reviews and ensure compliance with Spok policies and procedures
Manage administrative T&E
Attend project planning, departmental and company meetings

Professional Development:

Complete new release product training in a timely manner
Demonstrate and expand upon domain expertise
Provide mentorship and training

Supervisory Responsibilities:

Directly supervises 10-20 employees in the department

Required Skills, Education, and Experience

Bachelor’s degree
3+ years project management experience
Demonstrated effective leadership skills
Advanced written and oral communication skills
Willing to identify, own, and solve problems independently and as part of a team
Understanding of new system implementation and installation processes
Ability to identify key issues through accurate problem triage
Linux knowledge
Telephony hardware experience
Working knowledge of Microsoft Visio
Working knowledge of Microsoft Project
Strong understanding of relational database structure in the Spok environment
Understanding of network infrastructure and how it affects Spok
Previous supervisory experience a MUST

Pay and Benefits: There are a host of factors that can influence final salary for a position at Spok, including, but not limited to, geographic location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Spok that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Spok, you will receive comprehensive benefits such as; three robust health, pharmacy, vision and dental care plans including a health savings account option, wellness, financial wellness, retirement, family support, continuing education, and time off benefits.

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication.

Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and qualified applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, pregnancy, disability, protected veteran status, or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935

Required profile