Offer summary

Qualifications:

Fluency in both English and German (B2-C1 level), Experience in customer support or a related field, Strong understanding of design principles and social media trends, Ability to work collaboratively in a remote team environment..

Key responsibilities:

Translate and adapt marketing materials and social media content from English to German.

Assist in creating and publishing high-quality design templates and promotional materials.

Enhance existing design templates and create original vectors and illustrations.

Record work progress and ensure compliance with quality control standards.

Job description

DES25350

About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client:

The client is an online design platform that helps entrepreneurs and businesses create logos, websites, business cards, social media and other designs. If you're excited by a fun, dynamic, high-performance work environment, this is a unique development opportunity to work in a fully remote-based position and enjoy great perks and fantastic colleagues.

About the Role:

We are looking for a skilled and creative B2-C1 German Customer Support Specialist (Design & Social Media) requiring speaking and writing fluency in English and German. This role primarily involves providing accurate translations and adapting design content to match local tone, style, and colloquial expressions. The ideal candidate will work alongside the Graphic Design and Social Media Curation team and will implement copy, ensure clarity, accuracy, and cultural appropriateness across various marketing materials. They should also be a collaborative team player with a keen eye for visual design and a passion for creating compelling marketing materials.

What you’ll do:

Using the provided template admin tools, update English marketing materials and social media content into German.
Assist in creating and publishing engaging high quality social media and business card templates and other corporate identity and promotional templates meeting agreed KPIs in one of the languages mentioned
Make translation templates that align with the target language's local culture and expressions
Using existing templates, translate, copy, and assist in adjusting designs into one of the required languages
Assist the Design team in enhancing existing non logo template inventory including layout, colours, text, titles, and taglines in either of the languages mentioned
Assist in designing 100% original vectors and illustrations from scratch for use by the team in non-logo templates and original shapes and vectors for the icon shape library (from time to time).
Assigning suitable logos for the template live preview
Iterate and optimize the existing non logo library including improving template quality in German.
Record your work in a timely manner in a personal tracker and team trackers.
Use reverse image search (RIS) tools to review logo for stock/clipart elements
Avoid using unapproved third-party photo or vector stock elements
Apply IP management and quality control processes and standards
Report copyright infringements to team leaders

Copywriting:

In German, add relevant titles and tags to help customers find the logos on Google and to surface templates and logos on the website
In German, write short headlines, calls to action on non-logo templates where suitable
Create new tagged pages with relevant high-quality designs in German
Feature and promote high quality templates to homepage in German
Support the In-house Team and the Logo-curation Team when needed
More and/ or different responsibilities can be added may arise as part of the role

Required profile