Distribution Center Technical Support (Cranberry, NJ)

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Principle Duties and Responsibilities:

• Acts as a liaison between business systems users and IT software application development group for the development and implementation of new systems and enhancement of existing systems and to ensure systems meet required performance levels.

• Identifies and analyzes business needs; gathers and documents requirements; and defines business systems scope and objectives.

• Prioritizes and makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology to improve the effectiveness and efficiency of business operations.

• Researches business requirements and documents relationships between the components of the application system (i.e., end-users, business processes, data, applications, and devices).

• Translates business requirements into application requirements.

• Designs, maintains and leads training for all users of assigned systems.

• Tests software, monitors and reports on software performance, and coordinates activities of personnel to troubleshoot and address software bug fixes, extensions, patches, custom development and upgrades.

• Responsible for day-to-day support of assigned applications.

• Develops training materials and conducts training for newly hired staff and on system upgrades.

• Provides training and guidance and assigns tasks to less experienced staff members.

Minimum Qualifications:

• Bachelor of Science degree or similar.

• 6 years of experience directly related to the supported business area with an aptitude for both application systems and operational business process development.

• Functional understanding of business processes and detailed knowledge of systems applications.

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile. The description provides general job duties and requirements, but the partner’s manager may assign additional responsibilities or tasks depending on business needs.

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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