Director Patient Education

Overview

The Director of Patient Education is a transformative leader responsible for shaping and executing a patient-first education strategy that enhances the overall experience, drives operational excellence, and supports commercial success. This role leads a high-performing team that empowers patients through personalized, data-informed education and partners closely with Sales to ensure alignment with business goals and patient outcomes.

Responsibilities

• Patient-Centered Strategy & Execution
• Champion a culture of empathy and empowerment by designing education pathways that prioritize patient understanding, confidence, and satisfaction.
• Lead the development of scalable, personalized demo and training programs that improve patient outcomes and product adoption.
• Cross-Functional Collaboration & Influence
• Serve as a strategic partner to Sales, aligning education initiatives with commercial goals and ensuring Patient Educators are integrated into the sales process.
• Build strong relationships with leaders across Sales, Marketing, Clinical, and Customer Experience to ensure seamless patient journeys.
• Operational Excellence & Data-Driven Leadership
• Establish and monitor KPIs to drive performance, efficiency, and continuous improvement across the Patient Education function.
• Leverage analytics and patient feedback to inform strategy, identify gaps, and optimize education delivery.
• Lead budget planning and resource allocation to ensure fiscal responsibility and alignment with AOP goals.
• Team Leadership & Culture Building
• Recruit, develop, and inspire a diverse team of education professionals.
• Foster a high-performance culture grounded in accountability, collaboration, and innovation.
• Promote knowledge sharing and professional growth across the team.
• Innovation & Transformation
• Foster a culture of innovation that continuously challenges the status quo in patient education delivery.
• Identify and implement emerging technologies, digital tools, and creative methodologies to enhance patient engagement and learning outcomes.
• Pilot and scale new approaches that improve efficiency, personalization, and accessibility of education services.
• Stay informed on industry trends, patient behavior insights, and healthcare education advancements to ensure Tactile Medical remains a leader in patient-centric innovation.
• Compliance & Quality Assurance
• Ensure all education practices comply with internal policies and external regulations.
• Implement quality assurance processes to maintain consistency and excellence in patient interactions.
• Travel up to 25%
• Other duties as assigned

Qualifications

Education & Experience

Required

• Bachelor’s degree, preferably in healthcare, education, business, or a related field
• 10+ years of progressive leadership experience in patient education, healthcare training, or customer experience, with a proven track record of driving innovation and operational excellence
• Demonstrated success in leading cross-functional teams and influencing commercial stakeholders, particularly in partnership with Sales
• Strong experience in data-driven decision-making, including the use of KPIs, dashboards, and patient feedback to inform strategy
• Experience leading teams through change and transformation in a regulated environment

Preferred

• Experience in the medical device, healthcare technology, or life sciences industry
• Proficiency with business intelligence tools (e.g., Power BI, Tableau) and process improvement methodologies (e.g., Lean, Six Sigma)
• Background in digital health education, patient engagement platforms, or service design

Knowledge & Skills

• Patient-Centric Mindset: Deep understanding of patient needs and behaviors, with a passion for delivering empathetic, empowering education experiences.
• Strategic Leadership: Proven ability to set vision, align cross-functional teams, and drive execution in complex, fast-paced environments.
• Team Development: Strong coaching and mentoring capabilities to build high-performing, mission-driven teams.
• Data Fluency: Strong analytical skills with the ability to interpret KPIs, patient feedback, and operational data to inform decisions and optimize performance.
• Innovation Orientation: Demonstrated success in introducing new tools, technologies, or approaches that improve patient engagement and education delivery.
• Sales Partnership: Skilled in influencing and collaborating with commercial teams to align education strategies with sales goals and customer success.
• Operational Excellence: Experience leading scalable service operations, with a focus on efficiency, quality, and continuous improvement.
• Change Management: Ability to lead teams through transformation, fostering adaptability and resilience.
• Communication & Influence: Exceptional written and verbal communication skills, with the ability to inspire, influence, and build trust across all levels of the organization.
• Compliance & Quality: Knowledge of healthcare regulations and quality standards, with a commitment to ethical and compliant practices.

Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

$132,900 - $199,290

Additional Benefits

exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.