Job description

Overview

Summary:

The Client Relationship Manager is primarily a Brand Ambassador for the organization, responsible for building and maintaining relationship with client and potential business partners. This is a client-facing role which requires an individual who understands the dynamics of client relationships, is comfortable representing the organization and presenting information in formal and informal settings. Previous experience reading and interpreting contracts or formal documents is desired. EMS experience and/or knowledge or understanding of medical terminology strongly preferred.

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

This position is hybrid requiring a minimum of two days per week at client’s headquarters in downtown Los Angeles.

Salary range: $75,000-$100,000

Responsibilities

Organizational Impact:

In this role for Digitech, you are our brand ambassador for our client and the patients that they serve. You impact your line of business by ensuring our current client’s needs are addressed and issues are resolved, and that our organization is represented at formal and informal meetings.

Essential Duties And Responsibilities

Build relationships with key client decision makers
Meet with client as necessary
Act as a point of contact for client
Interpret and understand client contract and ensure we are meeting all contractual requirementReview and monitor client KPIs & Metric
Work with Sales & Marketing Team as they prepare new and renewal proposals and client presentationAssist all parties, both internal and external, with contract renewalAble to collaborate with all internal teams including Account Management team, Billing, Sales & Marketing, Software Developers, as needed

Skills/Experience Required

EMS experience and/or knowledge or understanding of medical terminology strongly preferre
Previous experience reading and interpreting contracts or formal documents is desired
Strong computer skills. Experience with MS Outlook, Word, Excel, and Powerpoint required; ability to create reports and move information throughout workbooks
Ability to learn new computer systems & software and understand workflows
Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
Excellent communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner
Excellent attention to detail and accuracy
Able to organize and prioritize tasks in order to complete all work assigned

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401 (k) Plan. EEO/M/F/Veterans/Disabled

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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