Director - Legal Managed Services (Contracting Solution Transformation Lead)

Job details

Location: London

Capability: Tax & Law

Experience Level: Director

Type: Full Time

Service Line: UK Law

Contract type: Permanent

Job Description

Director – Legal Managed Services (Contracting Solution Transformation Lead)

• Reports to: Partner, Legal Managed Services
• Location: UK (Travel Required)
  
  
  

Role Summary:

The Director leads strategic contracting managed services programmes, accountable for the transformation lifecycle from pre-sales through to post-signature delivery. You will actively support the sales process, collaborating with Partners to build robust business cases, develop pricing strategies, and define optimal managed service team structures. You will comprehensively assess the client's As-Is environment and design a future-state To-Be model that effectively integrates people, process, technology, and governance to drive substantial improvements. Additionally, you will oversee the transition of complex contracting operations into KPMG's optimised delivery model, ensuring commercial success and developing senior-level client relationships at the GC/CXO level.

Key Responsibilities:

• Programme oversight for large-scale managed contracting service transitions
• Designing and implementing optimal future-state solutions (talent, process, technology)
• Commercial accountability, ensuring projects deliver on financial and strategic targets
• Senior stakeholder management, navigating complex client environments
• Driving service standardisation, cost reduction, juniorisation, and use of CLM and Gen-AI technologies
• Identifying new solution opportunities, leading their development and integration
• Supporting LMS activities within the firm-wide client relationship programme and stakeholders
• Collaboration with cross-functional KPMG teams (tech, operations, recruitment)
• Leading or contributing to the development of pricing models using internal calculators, including modelling delivery costs, team structure variations across geographies, inflation, FX fluctuations, and technology implications over multi-year terms
• Aligning pricing strategy with opportunity goals, including consideration of outcome-based or value-linked pricing models
  
  
  

Qualifications:

• Demonstrated experience across the managed services lifecycle, including pre-engagement (sales), contracting, and service delivery phases
• Proven experience leading contracting transformation/outsourcing engagements
• Extensive experience from consulting firms (Accenture, Big Four) or similar
• Demonstrable leadership in complex stakeholder scenarios
• Bachelor's degree required, advanced degrees preferred (MBA, postgraduate legal qualification)
  
  
  

Why Tax & Law at KPMG?

The issues surrounding tax and legal services are constantly evolving, both locally and globally. Which is why you'll find life at KPMG both intellectually stimulating and rewarding. There's also the scale and breadth of what we do – our services span specialisms such as Corporate and Indirect Tax; Expatriate and Private Client Personal Tax compliance and advice; and KPMG Law.