Offer summary

Qualifications:

Graduate or diploma in Computer Science, Electrical, or Electronic Engineering., Strong knowledge of Linux system operation and troubleshooting., Experience with TCP/IP networks, packet-sniffing, and traffic generation., Understanding of cybersecurity threats, firewalls, malware, and content filtering..

Key responsibilities:

Handle 1st and 2nd level support cases via CRM, phone, and email.

Provide technical guidance and solutions to customers and partners.

Perform deep problem investigations using system logs and behavior analysis.

Maintain contact with key customers to ensure satisfaction and success.

Job description

Description

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What we’re looking for

A Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos.

What you’ll do

Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
Provide excellent, dedicated, and proactive support service
Perform deep problem investigation into system logs and behavior
Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
Work with higher tier support teams and travel to customer sites according to need
Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

Requirements

What you should have

Strong knowledge of Linux system operation & troubleshooting
Excellent troubleshooting techniques to analyze and validate issues
Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations
Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security
Experienced in customer care working with CRM systems
Ideally, experience with Microservices and Containers and Kubernetes
Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

Advantages:

Knowledge in database SQL querying and database administration
Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc.
Experience working directly with ISPs, mobile operators, cable operators

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks!

Required profile