Education & Training Specialist

JOB TITLE: Education and Training Specialist

About Lightbeam Health Solutions

Lightbeam Health Solutions is a premier population health management company dedicated to transforming the future of healthcare. Specializing in value-based care optimization, care management, and reporting, we pride ourselves on leveraging cutting-edge technology to create tangible solutions for our clients. Our goal is to empower health organizations to enhance patient outcomes while reducing costs, and we make it a point to stay at the forefront of health analytics and data management.

Job Summary

The Education and Training Specialist is responsible for coordinating and delivering effective training and education for clients and employees on Lightbeam Health Solutions products and solutions. Your focus will be on helping users who are new to the application understand the overall functionality and where they can find the data needed to assist with their specific use cases. Training sessions you lead will be virtual via Teams, or onsite at the client’s office or at our corporate office. Additionally, there are quarterly webinars that all clients are invited to attend.

Responsibilities

• Utilize training materials including curriculum, agendas, materials and initiatives, etc.
• Conduct training sessions for end users; onsite, at Lightbeam corporate office and virtually via Teams
• Plan, design, and facilitate 1-2 day in-person training sessions at the Lightbeam corporate office on a quarterly basis
• Serve as a subject matter expert and resource for training course delivery
• Become knowledgeable on adult learning theory and incorporate principles into facilitation of training sessions
• Ensure learners receive appropriate and effective training enabling them to fulfill their job responsibilities as applicable to the Lightbeam product line
• Ensure special emphasis is reflected on maximizing the benefits of the software capabilities
• Utilize online resources for continued self-education on training, training techniques, theories, etc.
• Plan sufficient preparation time for upcoming training sessions
• Schedule follow up sessions as requested / needed
• Collect and maintain attendee lists for client training
• Document accurate notes from training sessions
• Inform Lightbeam project owner of any client issues that affect their assigned clients
• Ensure all follow-up items are addressed on a timely basis, escalating any issues that cannot be personally addressed
• Work with implementation team members to coordinate client training series
• Identify and recommend continuous improvement opportunities across training process, implementation, and product service offering
• Conduct employee onboarding product training
• Receive Lightbeam Certified Professional (LCP) certification within 30 days and recertify every two years.
  
  

Qualifying Job Knowledge, Skills & Abilities

• Proven working experience as a Trainer within the Healthcare IT Industry
• Passion for teaching and keen ability to coach others
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Energetic team player with positive attitude
• Knowledge of population health management and/or understanding and experience with healthcare data
• Accustomed to client-facing roles
• Willingness and ability to travel up to 70%
• Strong time management skills and the ability to prioritize work
• Proficient computer skills, including MS Office Suite (Word, PowerPoint, Outlook, and Excel), instructional software, etc.
• Strict adherence to company philosophy and mission statement
• Ability to manage multiple projects
• Good interpersonal skills
• Ability to speak to all levels within an organization, including C Suite
• Strong verbal and written communication skills
• Ability to present to large and small audiences
• Ability to analyze problems and strategize for better solutions
• Participate in special projects and perform other duties as required
• Working knowledge of claims and clinical data
• Understanding of interfaces
• Very good attention to detail and accuracy
• Ability to plan and arrange activities
• Ability to manage conflict
• Capacity to work effectively under pressure
• Ability to interpret client questions to provide proper guidance
  
  

KET COMPENTENCES

• Critical thinking with problem solving skills
• Planning and organizing
• Decision-making
• Communication skills
• Influencing and leading
• Customer-centric mindset
• Friendly personality and presence
• Teamwork and positivity
• Lead with recommendations
• Analytical thinking
• Adaptability
• Stress tolerance
• Strong computer skills required
  
  

Education

• Bachelor’s degree in education, healthcare, business, information technology, or related field
• Previous experience as a trainer, corporate training specialist, or related position
• Certification from talent and training associations is a plus
  
  

Lightbeam Internal Use Only

Position Security Classification

CRITERIA: POSITION RISK LEVEL

High Risk (if any of these are true)

• Access to Restricted information, including PHI and PII
• Elevated access privileges
• Access to the Security Infrastructure
  
  

Medium Risk

• Access to Confidential, but not to Restricted information
  
  

Low Risk

• Access to Unclassified information only
  
  

Education & Training Specialist: High

CRITERIA: SECURITY ROLES & RESPONIBILITIES

Security Roles & Responsibilities

• Approve security-related changes
• Execute security-related changes
  
  

Education & Training Specialist: Not applicable

Policy/procedures for Lightbeam

Cyber Security Incident Response (CSIRT) team

Ability to Approve, Execute or Not Applicable (Security Related Changes)

Education & Training Specialist: Not applicable

SECURITY ROLE-SPECIFIC TRAINING

Annual Incident Response Exercises