Capacity Coordinator

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Capacity Coordinator plays a pivotal role in ensuring the efficient utilization of resources and the optimization of schedules within the operations organization. This role involves a dual focus on capacity scheduling and the investigation of quality-related events (QREs) to drive operational excellence. The Capacity Coordinator will collaborate closely with leadership to ensure that schedules are planned to support the achievement of key performance indicators (KPIs) and that QREs are investigated properly. This role demands a combination of technical expertise, problem-solving skills, and a strong commitment to quality. If you are detail-oriented, adaptable to change, and passionate about healthcare quality, we invite you to apply for this position.

Responsibilities

• Develop and maintain a comprehensive understanding of the tasks carried out by the Frontend COEs (Center of Excellence) to facilitate effective quality investigation and capacity coordination.

• Place a strong emphasis on quality-related cases, conducting investigations to identify errors and their root causes. This involves close analysis of processes, identifying gaps, and addressing defects that contribute to QREs.

• Continuously work to optimize schedule utilization, and track PTO (Paid Time Off) and shrinkage to ensure efficient resource allocation for our pharmacists within all cost centers.

• Other tasks and reports as assigned.

Skills & Abilities

• Possess a high level of expertise in multiple patient care tasks currently performed by ExactCare, ensuring in-depth knowledge of the tasks involved.

• Understand ExactCare processes in-depth, enabling the ability to problem-solve and identify any gaps or defects in the process related to QREs and root causes.

• Demonstrate a keen eye for detail, ensuring that all aspects of capacity scheduling and quality investigations are thoroughly managed.

• Be highly organized to manage multiple tasks, responsibilities, and adapt effectively to changes within the company.

Requirements

• Exceptional attention to detail, with the ability to maintain accurate records and information.

• Strong knowledge of Microsoft Word, Excel (spreadsheets), and PowerPoint to handle data and create reports effectively

• Excellent oral and written communications skills, including public speaking and presentation skills

• Employed at ExactCare for at least 6 months

• Maintain a positive standing in terms of both performance and attendance

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.