Customer Support Manager (Evenings)

The Opportunity

We empower global digital marketing agencies to make informed, data-driven decisions fast. Using our intuitive platform with native integrations, templates, AI-assistance, automation, and robust support, marketing teams efficiently monitor and report their performance in visual dashboards, saving countless hours of manual work.

Our culture is anchored in three core values: Own, Strive, and Care. We prioritize strong ownership and responsibility - those who excel at taking charge and delivering results independently thrive here. Our dynamic, less-defined approach isn't for everyone, but if you’re eager to make a real impact and push boundaries, we might be the perfect fit for you.

Customer Support Manager

At Whatagraph, we believe that strong customer relationships are key to success. We're looking for a Customer Support Manager to provide exceptional care to our diverse global customers in the EMEA and NA regions. In this role, you'll be at the forefront of building strong relationships, driving product adoption, and helping customers succeed with Whatagraph.

Here’s what your responsibilities will look like:

• Customer Engagement: Support our customers via live chat (and occasionally via video calls), helping them resolve issues and unlock value from the platform.

• Relationship Building: Foster and maintain positive relationships by ensuring our customers feel heard, supported and set up for success.

• Feedback & Insights: Gather and analyze customer feedback to help shape improvements in both our product and processes.

• Content Creation: Contribute to the Help Center by writing helpful articles, recording tutorials, or creating support resources.

• Process Improvements: Propose and help implement improvements that enhance the support experience.

To be successful, you will need

• 1+ year in a Customer Support or customer-facing role, in tech, software or SaaS environments.

• Exceptional written and spoken English, enabling clear and persuasive communication across diverse audiences.

• A proactive, customer-first mindset with strong ownership and a drive to go above and beyond for assigned customer cases.

• Ability to grasp new technologies quickly and explain technical concepts clearly.

• Thrive in a fast-paced, international B2B SaaS environment with a passion for continuous self-development and personal growth.

• Availability to work NA business hours (15:00 - 24:00 GMT+3).

• Experience with live chat support (Intercom preferred or similar tools.

What you will get

• Compensation: from €1,500/month gross base + 20% bonus, depending on your skills and experience.

• Share in the company's success: Opportunity to participate in our Employee Stock Ownership Program.

• Emotional and physical well-being: Healthcare allowance and paid wellness days to keep your well-being in check.

• A product that grows: We believe in creating what matters. Our evolving platform helps marketing professionals understand their performance data. You'll play a key role in communicating its value to our customers.

• A role where you will grow: You’re in charge of your own growth here, and will have full freedom to focus where you prefer. Your manager will also support you via regular performance reviews, 1:1s, and help you set actionable growth goals.

• An international environment: You'll work within an international market, alongside our global teams spread across Europe and Africa, from Amsterdam and Nairobi to Vilnius and Warsaw.

• A top tier tech stack: You’ll have full access to the software necessary to enable your success.

Ready to join a team where you can grow, make an impact, and help global agencies succeed?
Apply now - we’d love to meet you!