Customer Due Diligence Manager(UK) at LemFi

About our Company:

LemFi (YC S21, Series B) is revolutionizing cross-border financial services for immigrants through its multi-currency platform, processing over $1 billion in monthly transactions. We provide instant remittances, foreign exchange services, and multi-currency accounts, all in one seamless experience.

With 300+ employees across 15+ countries, our platform supports twelve currencies and integrates directly with local banks and mobile money providers, ensuring fast, low-cost transactions. But we’re not stopping at payments. LemFi is building a comprehensive financial ecosystem empowering immigrants with the financial tools they need to thrive—wherever they go.

Our vision: To build the first full-stack financial services hub for the world’s immigrant population. 🚀

Who you are:

You are a candidate who would thrive in a fintech startup environment like ours, where we readily accept individuals with a humble, yet uplifting attitude alongside a diligent sense of work ethic. The teams here at LemFi are passionate about their work and expertise, but also lend hands on cross-functional responsibilities to ensure the success of the company and the satisfaction of our clientele.

Job Summary:

The role of Customer Due Diligence (CDD) Manager, reporting to the Global Head of Compliance, is a fully remote position within LemFi’s Compliance team. Only candidates residing within the United Kingdom will be considered for this role.

In this role, you should have an advanced demonstrated knowledge of global AML/CFT compliance program requirements and best practices with, at minimum, 5 years in an AML compliance role. Additionally, you should have held a CDD or EDD-focused management role.

This role will have the primary responsibility of managing LemFi’s global AML compliance framework as it pertains to customer due diligence, including customer onboarding, periodic reviews and enhanced due diligence for high risk customers. The role will act as the first point of contact for the operational Compliance teams before escalations to the Compliance Officers. It is very operationally focused and requires continuous, in-depth management of the Customer Due Diligence Teams.

Responsibilities are as follows:

• Develop and maintain ongoing enhancement of LemFi’s CDD program;
• Align with the Compliance Officers in ensuring the CDD program is compliant with relevant country requirements and fits LemFi’s business model;
• Manage the CDD unit and subteams, drive CDD operations, set appropriate and realistic KPIs, address quality assurance findings, and develop metrics for productivity and other operational purposes;
• Be the point person for CDD staff in terms of providing help, guidance, advice, direction and instructions for employees before escalation to the Compliance Officers;
• Manage and propose mitigations for fraud related to CDD
• Update the Compliance Officers on a regular basis (minimum, weekly) on CDD operations and trends within LemFi. This includes contributing to management information reports and leading monthly fraud reporting meetings with executives.

Requirements:

• Minimum 5 years of total AML compliance experience;
• Held a CDD or EDD-focused AML compliance management role;
• Comprehensive knowledge of US, UK and Canada regulatory requirements;
• Attention to detail and exceptional organizational skills;
• Ability to thrive as part of a team and be an empowering, constructive and considerate colleague;
• Ability to take ownership of your work product and consistently deliver results in a high case volume production environment;
• Fantastic communication skills, both verbal and written including the ability to produce high spec PowerPoint presentations;
• Data and analytical skills, including proficiency with Microsoft Excel and the ability to perform data analysis;
• Ability to learn new technologies and systems;
• Adaptability to global operational needs and ability to work in a rapidly changing business and regulatory environment.

Desirable:

• Held an AML compliance position previously in a fintech company;
• Knowledge of AML regulatory requirements and developments across Africa, Asia, and Europe;
• CAMS certification (or equivalent).