Offer summary

Qualifications:

Minimum of a high school diploma or equivalent required, Bachelor's degree preferred., 3+ years of IT or public safety experience, particularly with CAD systems., Proven track record in deploying enterprise hardware and software solutions, preferably HP., Excellent verbal and written communication skills, with the ability to multitask in a fast-paced environment..

Key responsibilities:

Provides tailored technical customer operations support for public safety agencies.

Develops strategies for operational efficiencies by reviewing workflows and performance.

Initiates problem-solving actions and performs root-cause analysis to recommend improvements.

Leads process improvement initiatives and builds positive relationships with customers.

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

Candidates must be within commuting distance of Sumter County, FL

Responsibilities of the CAD System Manager include but are not limited to:

Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
Executes customer operations policies and procedures
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
Initiates problem solving action and follows through to resolution
Performs root-case analysis of problems to formulate and recommend improved alternative operations
Leads process improvement initiatives

Qualifications:

Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
3+ years of IT or public safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD/Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD and Mobile
Ability to troubleshoot application system issues including hardware, network and third-party components
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
High School Diploma or equivalent, Bachelor's degree preferred
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

High School Diploma or equivalent
3+ years of Public Safety Applications experience involving CAD Systems
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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