Advising Coordinator, Online Graduate Programs

About Brown:

Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose. Our students, faculty and staff are driven by the idea that their work will have an impact in the world.

Brown University offers a flexible work/life balance; summer hours, winter break and a comprehensive Benefits package including time off, annual paid holidays; benefits offerings including health, dental, vision, tuition assistance, retirement, wellness, employee discounts and more.  To learn about Brown University’s benefits, visit the University Human Resources web page here for further information.

About the Opportunity:

Brown University’s School of Professional Studies (SPS) brings a Brown education to new audiences of learners: those focused on the development of skills and a breadth of knowledge necessary for professional success and leadership. We leverage Brown’s intellectual centers of excellence, rigorous teaching, and developmental approach to learning in a range of programs, including serving students outside of traditional degree programs. We partner with Brown departments, centers, institutes, and schools to develop degree and non-degree programs, and to support the recruitment, retention, and placement success of master’s students, including traditional, non-traditional, and professional students.

Responsibilities:

Reporting to the Program Specialist, Online Graduate Programs, this position serves as a vital member of the Academic Innovation unit within The School of Professional Studies (SPS). The Advising Coordinator, Online Graduate Programs plays a vital role in supporting the academic success and engagement of students enrolled in online master’s degree programs. The Coordinator serves as the primary point of contact for a diverse portfolio of graduate students, providing holistic, proactive advising and guidance throughout the student lifecycle, from matriculation to graduation, as well as supporting data management and administrative tasks.

The Advising Coordinator is responsible for managing academic advising and student support services for a portfolio of online master’s programs, with a focus on guiding students through their academic journey from enrollment to graduation. Core responsibilities include serving as the primary academic advisor for a portfolio of online master’s programs, supporting students through registration and academic planning, proactively addressing academic or personal challenges, and connecting students with appropriate resources and contacts throughout the University. The successful candidate will also lead virtual orientation and engagement programming, maintain accurate student records and communication systems, and collaborate with faculty and staff to enhance the student experience. The Advising Coordinator plays a key role in student retention and success by ensuring timely, individualized support and contributing to the continuous improvement of advising practices.

Major Responsibilities

• Academic Advising & Student Support

• Student Engagement & Programming

• Operational & Administrative Support

• Assessment & Continuous Improvement

Qualifications:

Education and Experience

• Bachelor’s degree and at least 2 years of experience in student services, enrollment, academic affairs or related areas in a University/Ed Tech setting or an equivalent combination of education and experience.

• Experience working with non-traditional adult learners, preferably in an online setting.

• Experience working with academic departments & faculty.

Job Competencies

• Excellent interpersonal, verbal, and written communication skills.

• Strong organizational, administrative, and time management skills.

• Ability to work independently and as part of a team. 

• Demonstrated ability to work independently, take initiative and manage multiple tasks, anticipate needs, set priorities, solve problems, and meet deadlines.

• Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.

• Familiarity with CRM, LMS and SIS systems (Slate, Canvas and/or Banner preferred).

• High-level knowledge of Google Suite, including deep understanding of google sheets (or Excel).

• Ability to self-motivate and remain focused in a remote-work environment.

Salary Grade:

8

Additional Information: 

Applicants are asked to include a resume and respond to the prompts included below in lieu of a cover letter. 

This position is remote eligible, but working hours are expected to be 8:30-5pm ET. All offers of employment are contingent upon the successful completion of a background check. Brown University is unable to provide visa sponsorship for this role. 

Applicants are asked to respond to three questions, in lieu of a cover letter, and include them with their CV in a single PDF or Word file: 

1. Why are you interested in working as an Advising Coordinator for the School of Professional Studies at Brown University, supporting online Master's programs?

2. What professional experiences would you draw on to fulfill the primary responsibilities for this role, as described in the job posting?

3. Please describe 2-3 examples where you have demonstrated one (or more) of the skills listed in the qualifications for this role, as described in the job posting.