Business Operations Analyst

Description

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for a Business Operations Analyst to join our team!

As an Operations Analyst, you'll be instrumental in harnessing advanced analytics and artificial intelligence to drive operational efficiency and innovation across eToro. Your role will combine traditional business analysis with forward-thinking AI initiatives to streamline operations, optimize workflows, and enhance data-driven decision-making.

What will you be doing?

• Collaborate closely with Operations and cross-functional teams (Product, Compliance, Technology, Customer Service) to identify and execute opportunities for operational efficiency and improvement
• Gather, document, and analyze business requirements to inform process enhancements and system improvements
• Serve as an internal advocate for AI adoption within the Operations department, driving initiatives to embed AI tools into daily workflows and long-term strategies
• Leverage AI-powered analytics and predictive modeling to enhance performance, forecast trends, and proactively identify operational risks
• Define, monitor, and continuously improve operational processes and key performance indicators (KPIs), ensuring alignment with business objectives and identifying opportunities for increased efficiency and impact
• Organize, prioritize, and lead process improvement initiatives that fall outside of R&D scope, delivering clear outputs such as process maps, impact assessments, benefit realization calculations, and realization plans to ensure structured and measurable improvements
• Conduct impact assessments of proposed changes, provide strategic recommendations, and present clear, data-backed insights to senior leadership
• Lead and manage operational projects from ideation through execution, ensuring alignment with company-wide strategic goals
• Investigate operational challenges, perform root cause analysis, and implement data-driven, intelligent solutions to address pain points

Deliverables include:

Well-documented process maps, impact assessments, benefit realization calculations, and structured realization plans for each improvement initiative, ensuring transparency, accountability, and measurable outcomes

Requirements

• Minimum of 2 years of experience in Business Analysis, Product Management, Operations, or related roles
• Strong enthusiasm and curiosity about AI technologies, predictive analytics, and data-driven innovation
• Experience or familiarity with AI analytics platforms and data visualization tools (PowerBI, Tableau, etc.) preferred
• Excellent analytical, organizational, and documentation skills
• Proficient in Microsoft Office Suite, particularly advanced Excel
• Experience with process management (JIRA, Asana, Monday.com) and workflow automation tools
• Proven ability to multitask, prioritize tasks, and perform effectively in a dynamic environment
• Exceptional communication and presentation abilities, comfortable interacting with stakeholders, including senior management
• English proficiency at a mother-tongue level
• Previous experience in financial services or fintech industries will be considered an advantage