Offer summary

Qualifications:

Computer Systems Technology diploma/degree or equivalent technical knowledge., Minimum 3 years of relevant work experience in IT support., Hands-on experience with user management in Active Directory and concepts of DNS and DHCP., Experience with Salesforce administration and user management..

Key responsibilities:

Monitor support queues and manage issues from definition to resolution.

Coordinate support for end users and work with OEMs.

Handle basic tasks related to virtualization platforms like VMware, Citrix, or HyperV.

Communicate technical details effectively across geographies.

Job description

Job Description

Senior IT Support Specialist
The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include:

Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM).
Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
Experience working with OEMs and coordinating support for end users.
Experience with Salesforce user management

Qualifications

Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms
Hands-on experience with user management on AD; clear concepts on DNS and DHCP
Experience working with OEMs and coordinating support for end users
Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge
Minimum 3 years of relevant work experience
Experience with Salesforce administration and user management.
Experience with Windows, Linux, and OSX operating systems
Experience with O365, Azure, AWS, MDM
Experience working with distributed resources and teams
MCSA (Windows 10), ITIL Foundation (optional)
Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding
Able to communicate and share technical details with employees across geographies
Nurtures productive working relationships to resolve mutual problems
Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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