Offer summary

Qualifications:

Strong domain expertise in hospitality industry operations., Excellent communication and stakeholder management skills., Proficient in documentation and business analysis techniques., Familiarity with PMS, POS, CRM, and OTA integrations is a plus..

Key responsibilities:

Lead end-to-end business analysis for hospitality projects.

Gather and document business, functional, and non-functional requirements from stakeholders.

Conduct gap analysis and process mapping to identify operational improvements.

Facilitate workshops and manage stakeholder expectations to align business needs with technical solutions.

Job description

Job Description

Must have Skills : Hospitality Domain

Good To Have Skills :

Job Description :

Role:

Principal Consultant for Ayla for Enterprise Architecture Consultancy engagement

Key Responsibilities:

- Perform as Senior Business Analyst in the Enterprise Architecture engagements with international clients.

- Lead end-to-end business analysis for hospitality projects involving PMS, POS, CRM, OTA integrations, loyalty systems, and mobile/web guest experience platforms.

- Gather and document detailed business, functional, and non-functional requirements from stakeholders including operations, marketing, sales, and IT teams.

- Conduct gap analysis, process mapping (As-Is & To-Be), and root cause analysis to identify opportunities for operational improvements. - Collaborate with product managers, solution architects, and UX/UI teams to translate business needs into system designs and product features.

- Support system implementation, data migration, and user acceptance testing (UAT) across multiple hospitality systems. - Define and monitor key performance indicators (KPIs) for service delivery and customer satisfaction.

- Facilitate workshops, requirement-gathering sessions, and stakeholder interviews.

- Manage stakeholder expectations and ensure alignment between business needs and technical solutions.

- Act as a subject matter expert (SME) for hospitality platforms, industry best practices, and compliance standards. - Prepare business cases, cost-benefit analysis, and feasibility studies for new initiatives.

- Produce high quality artifacts and consulting deliverables for CXO level stakeholders

Key Skills & Competencies:

- Strong domain expertise in hospitality industry operations

- Excellent communication, stakeholder management, and documentation skills.

- Good to have: Spanish / Arabic language

Required profile