Offer summary

Qualifications:

1-2 years of customer service or sales support experience preferred., Strong interpersonal and communication skills are essential., Proficiency in Microsoft Office applications like Word, PowerPoint, and Excel is required., Fluency in English, both spoken and written, is necessary..

Key responsibilities:

Filter consultation calls and assign potential clients to the appropriate Client Account Director.

Prepare contracts and service agreements, and follow up on missing information after proposals are submitted.

Conduct client information research and update the CRM system data.

Assist in invoicing and payment collection to ensure timely settlements.

Job description

Description

DDI Asia/Pacific (Singapore Branch) is a globally leading consulting firm with a 50-year history. It has competed alongside Mercer, Hewitt, and Korn Ferry, and has been recognized by Kennedy Consulting Research & Advisory as the "No.1 Leadership Consulting Firm in the World." With services spanning five continents and 26 countries, DDI boasts a top-notch research team, one-third of whom hold PhDs in behavioral psychology. The firm helps leading global companies select the right talent and cultivate outstanding leaders and executives.

Job Responsibilities:

Sales Support:

Filter consultation calls and assign potential clients to the appropriate Client Account Director.
Follow up on missing information after the Client Account Director submits proposals to potential clients.
Prepare contracts and service agreements.
Handle referrals from international clients.
Conduct client information research.
Update CRM system data.
Send information sheets, course overviews, and research reports to clients.
Obtain pricing information from the marketing department.

Basic Course Support:

Prepare relevant materials, collect participant information, arrange venues, and schedule consultants before training projects.
Provide necessary support and assistance during training based on client needs (mainly remote).
Collect materials and feedback forms from participants after training.

Invoicing and Payment Collection:

Assist sales in tracking project progress, issuing invoices promptly, and following up on payment settlements to ensure timely collection within the billing period.

Requirements

Preferably over 1-2 year of good customer service experience or sales support will be beneficial.
Strong interpersonal skills and good communication and coordination abilities.
Proficient in Microsoft Office, such as Word, PowerPoint, and Excel.
Proficient in English (speaking and writing).

Required profile